About Company
Driving seamless operations and elevating client experiences is at the heart of Career.zycto. As a dynamic force in talent acquisition and HR solutions, we empower businesses and individuals across Nigeria. We pride ourselves on precision, efficiency, and a commitment to innovative service delivery. For an Online Reservation Assistant, this means an environment where your keen eye for detail and organizational prowess directly contribute to our operational excellence and client satisfaction. You’ll be instrumental in ensuring smooth scheduling and resource management, supporting our mission to connect talent with opportunity.
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Job Description
Are you a highly organized and customer-focused individual with a knack for digital systems? Career.zycto is seeking a dedicated Online Reservation Assistant to join our vibrant team in Oshodi-Isolo, Lagos. In this pivotal role, you will be the backbone of our scheduling and booking operations, ensuring a seamless experience for our clients, candidates, and internal teams. You will manage online reservation platforms, handle inquiries, confirm appointments, and maintain meticulous records. This position requires someone who is proactive, has exceptional attention to detail, and possesses excellent communication skills to interact professionally with diverse stakeholders. You’ll play a crucial role in maintaining our high standards of operational efficiency and client satisfaction. If you thrive in a fast-paced environment and are passionate about delivering top-notch administrative support through technology, we encourage you to apply and contribute to a company that values precision and impactful service.
Key Responsibilities
- Manage and oversee all online reservation systems for client consultations, candidate interviews, workshops, and internal meetings.
- Process booking requests, modifications, and cancellations accurately and efficiently.
- Respond to reservation inquiries via email, phone, and online chat in a timely and professional manner.
- Maintain up-to-date availability calendars and ensure all booking details are correctly logged and confirmed.
- Liaise with internal teams (e.g., HR, Sales, Consulting) to coordinate schedules and resolve any booking conflicts.
- Prepare daily and weekly reservation reports, highlighting key metrics and potential issues.
- Provide exceptional customer service, addressing client concerns and ensuring a positive experience.
- Assist in the optimization of reservation processes and suggest improvements to enhance efficiency.
- Handle administrative tasks related to reservations, including data entry and record keeping.
Required Skills
- Proficiency in using online booking and scheduling software (e.g., Calendly, Microsoft Bookings, Google Calendar).
- Excellent written and verbal communication skills in English.
- Strong organizational and time management abilities.
- Meticulous attention to detail and accuracy.
- Ability to multitask and prioritize in a dynamic environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and a proactive approach.
Preferred Qualifications
- A diploma or degree in Hospitality Management, Business Administration, or a related field.
- Previous experience in a customer service or administrative role, particularly with online reservations.
- Familiarity with CRM systems.
- Ability to speak local languages (e.g., Yoruba, Igbo, Hausa) is an advantage.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Health and wellness programs.
- Professional development and training opportunities.
- A collaborative and supportive work environment.
- Paid time off and public holidays.
- Opportunity to make a significant impact in a growing company.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights relevant experience in online reservation management and customer service.
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