About Company
Entreposto Comercial de Moçambique (ECM) is a long-standing and highly respected diversified company with a rich history of contributing to Mozambique’s economic development. Operating across various critical sectors including automotive, machinery, industrial equipment, and logistics, ECM is renowned for its commitment to quality, innovation, and client satisfaction. With a vast network and a strategic presence throughout the country, we are dedicated to providing essential services and products that empower businesses and communities. We pride ourselves on fostering a dynamic, inclusive, and professional environment where our employees are encouraged to grow and excel, driving our collective success and reinforcing our position as a leader in the Mozambican market.
Job Description
Are you meticulously organized, detail-oriented, and possess a knack for ensuring smooth operations? Entreposto Comercial de Moçambique (ECM), a leading diversified company with a strong presence in various sectors across Mozambique, is actively seeking a dedicated and efficient Part-Time Order Processing Clerk to join our dynamic team in Namaacha, Maputo Province. This is an exceptional opportunity for an individual who thrives in a fast-paced environment and is committed to precision and customer satisfaction.
As an Order Processing Clerk, you will play a pivotal role in the heart of our logistics and distribution operations, acting as the crucial link between sales and dispatch. Your primary responsibility will involve accurately receiving, verifying, and processing customer orders, ensuring that every detail is correct before goods are prepared for shipment. This role requires a keen eye for detail, strong organizational skills, and the ability to manage multiple tasks simultaneously without compromising accuracy. You will be instrumental in maintaining the seamless flow of our supply chain, directly contributing to our reputation for reliability and efficiency across our diverse operations.
Specifically, the successful candidate will be responsible for a range of administrative tasks, including precise data entry into our inventory management system, preparing necessary documentation such as invoices and delivery notes, and coordinating effectively with various internal departments, particularly sales, warehousing, and logistics. You will be expected to proactively identify and resolve discrepancies, communicate effectively with internal teams regarding order status, and handle customer inquiries related to order processing with professionalism, courtesy, and a helpful attitude. This part-time position offers valuable experience, flexibility, and the chance to become an integral part of a respected company dedicated to growth and excellence in Mozambique’s vibrant market. If you are eager to contribute your meticulous skills to a team that values precision, efficiency, and collaborative spirit, we strongly encourage you to apply.
Key Responsibilities
- Receive and accurately process customer orders via various communication channels (email, phone, in-person).
- Verify order details, pricing, product availability, and customer information against company records to ensure accuracy.
- Enter order information precisely into the company's enterprise resource planning (ERP) or order management system.
- Generate and prepare all necessary documentation, including invoices, packing lists, delivery notes, and shipping labels.
- Coordinate closely with the warehouse and logistics teams to ensure timely order fulfillment and dispatch.
- Communicate effectively and professionally with sales representatives and customers regarding order status, potential delays, or discrepancies.
- Proactively identify and resolve order-related issues or inquiries promptly and efficiently.
- Maintain organized and accurate electronic and physical records of all processed orders and related documents.
- Assist with general administrative tasks within the department as required.
Required Skills
- Excellent data entry speed and accuracy, with meticulous attention to detail.
- Strong organizational and time management skills, capable of managing multiple tasks.
- Proficiency in basic computer applications, especially Microsoft Office Suite (Word, Excel, Outlook).
- Effective verbal and written communication skills in Portuguese (required) and English (preferred).
- Ability to work independently with minimal supervision and collaboratively within a team environment.
- Proven problem-solving aptitude and a proactive approach to issue resolution.
- High level of integrity and a strong work ethic.
Preferred Qualifications
- Previous experience (1-2 years) in order processing, data entry, administrative support, or a related role.
- Familiarity with ERP or order management software systems.
- Secondary school certificate or equivalent qualification.
- Basic understanding of logistics, supply chain operations, or inventory management principles.
Perks & Benefits
- Flexible working hours to support work-life balance.
- Opportunity for professional growth and skill development within a leading Mozambican company.
- A supportive, collaborative, and inclusive team environment.
- Competitive part-time remuneration.
- On-site training and continuous learning opportunities.
How to Apply
Interested candidates are encouraged to submit their CV and a brief cover letter outlining their suitability for this role. Please ensure your application highlights your experience in order processing or administrative support. Click on the application link below to apply for this job.