About Company
Career.zycto is rapidly becoming a cornerstone for community engagement and support services in Marsabit County. We believe in fostering local talent and creating meaningful opportunities right here in our vibrant community. Our mission is to empower individuals to deliver exceptional service, connecting our clients with invaluable resources and reliable assistance. Joining our team means contributing to a company dedicated to growth, innovation, and making a tangible difference in the lives of those we serve, while enjoying a supportive and flexible work environment perfect for a Part-Time Customer Service Representative.
Job Description
Are you a proactive problem-solver with a passion for helping people? Career.zycto is seeking an enthusiastic and dedicated Part-Time Customer Service Representative to join our growing team in Marsabit County. In this vital role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their needs are met with professionalism and efficiency. This position is perfect for someone looking for flexible hours while making a significant impact within a community-focused organization.
As a Part-Time Customer Service Representative, you will navigate various customer inquiries, offer solutions, and provide information regarding our services. You will be instrumental in building positive customer relationships and maintaining Career.zycto’s reputation for outstanding service delivery. We value clear communication, empathy, and a strong commitment to resolving issues to ensure customer satisfaction. If you thrive in a dynamic environment, possess excellent interpersonal skills, and are eager to contribute to a supportive team, we encourage you to apply. This role offers an excellent opportunity to grow your professional skills and become an integral part of our local operations.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and in-person.
- Provide accurate information about company services and policies.
- Resolve customer complaints and issues efficiently and courteously, escalating when necessary.
- Maintain detailed records of customer interactions and transactions.
- Process orders, forms, applications, and requests.
- Follow communication procedures, guidelines, and policies.
- Collaborate with team members to ensure a seamless customer experience.
- Contribute to a positive team environment and support company goals.
Required Skills
- Excellent verbal and written communication skills in English and Kiswahili.
- Strong active listening and problem-solving abilities.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficiency in basic computer applications (e.g., MS Office Suite).
- Customer orientation and ability to adapt/respond to different types of characters.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service role, preferably 6 months or more.
- Familiarity with CRM systems and practices.
- A diploma or certificate in Business Administration, Communications, or a related field.
- Knowledge of local community needs and services in Marsabit County.
Perks & Benefits
- Flexible part-time working hours.
- Opportunity for professional development and training.
- Supportive and collaborative work environment.
- Opportunity to make a direct impact in the local community.
- Competitive hourly wage with potential for growth.
- Paid time off.
How to Apply
If you are a motivated individual eager to contribute to a dynamic team and provide exceptional customer service in Marsabit County, we invite you to apply! Please click on the application link below to submit your application. We look forward to reviewing your qualifications.
