About Company
Java House is a proudly East African brand, established in 1999. From humble beginnings as a single coffee shop, we have grown to become a leading coffee chain and restaurant group across the region, renowned for our expertly brewed coffee, delicious food, and vibrant, welcoming atmosphere. We are committed to providing exceptional service and creating memorable experiences for our guests, serving up a diverse menu that caters to various tastes, from hearty breakfasts to gourmet burgers and refreshing beverages. At Java House, we believe in nurturing talent and fostering a supportive work environment where every team member can thrive and contribute to our shared success. Join a company that is passionate about quality, customer satisfaction, and building a strong community.
Job Description
Are you a vibrant, customer-focused individual with a genuine passion for hospitality and creating delightful dining experiences? Java House is actively seeking enthusiastic and dedicated Part-Time Waitresses/Waiters to become a valuable part of our bustling team at our Roysambu location in Nairobi. This is an exciting and rewarding opportunity for someone who thrives in a fast-paced, dynamic environment and genuinely enjoys making a positive impact on every guest’s visit. As a Part-Time Waitress/Waiter, you will be a key ambassador for the Java House brand, often being the first and last point of contact for our valued customers. Your primary responsibilities will include warmly greeting guests, guiding them through our diverse menu, accurately taking food and beverage orders using our modern POS system, and serving each item with promptness and a friendly smile. Beyond just serving, you’ll engage with guests, anticipate their needs, and ensure their complete satisfaction from arrival to departure. You will also play a crucial role in maintaining the pristine cleanliness and inviting ambiance of our dining area, preparing tables for new patrons, and efficiently processing payments. We are specifically looking for individuals who possess excellent communication skills, a naturally friendly and approachable demeanor, a proactive attitude, and the ability to work seamlessly and effectively as part of a cohesive team. Whether you’re an experienced professional looking for flexible hours or a highly motivated individual just starting your career journey in the vibrant world of hospitality, if you’re eager to learn, grow, and contribute to a beloved and iconic East African brand, we wholeheartedly encourage you to apply. This role offers flexible working hours, making it an ideal fit for students, individuals seeking supplementary income, or anyone looking to balance work with other commitments. Come be a part of the Java House family and help us continue to deliver the exceptional service and memorable experiences our customers have come to cherish and expect.
Key Responsibilities
- Warmly greet and welcome guests upon their arrival, seating them comfortably.
- Present menus and provide detailed information on specials, portion sizes, and allergens.
- Accurately take food and beverage orders using our POS system, ensuring all special requests are noted.
- Serve food and beverages promptly and professionally, checking on guests periodically to ensure satisfaction.
- Clear tables efficiently and prepare them for the next guests, maintaining a clean and organized dining area.
- Handle guest complaints or concerns with patience and professionalism, escalating issues to management when necessary.
- Process payments accurately, handle cash and credit card transactions, and issue receipts.
- Collaborate effectively with kitchen staff and other team members to ensure smooth service flow.
- Adhere to all food safety and hygiene standards and regulations.
- Assist in maintaining the overall cleanliness and inviting ambiance of the restaurant.
Required Skills
- Minimum of 1 year of experience in a customer service or hospitality role.
- Excellent verbal communication and interpersonal skills.
- Ability to work effectively in a fast-paced, high-volume environment.
- Strong attention to detail and ability to multitask effectively.
- Positive attitude and a strong commitment to guest satisfaction.
- Ability to stand for extended periods and lift moderate weights.
- Basic numeracy skills for handling cash and processing orders.
Preferred Qualifications
- Previous experience as a Waitress/Waiter in a restaurant or café setting.
- Knowledge of POS (Point of Sale) systems.
- Availability to work flexible shifts, including evenings, weekends, and public holidays.
- Fluency in Swahili and English is highly advantageous.
Perks & Benefits
- Competitive hourly wage with opportunities for tips.
- Flexible working hours to accommodate personal schedules.
- Complimentary staff meals during shifts.
- Ongoing training and professional development opportunities.
- A supportive, friendly, and collaborative team environment.
- Opportunity to grow and advance within a leading East African hospitality brand.
How to Apply
If you are enthusiastic about customer service and ready to join a dynamic team, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. Ensure your application highlights your relevant experience and clearly articulates why you are a great fit for Java House and this role. We look forward to reviewing your application!