About Company
Cultivating robust partnerships is at the heart of our mission at Career.zycto. We empower businesses and individuals by connecting them with unparalleled opportunities, believing that strong relationships are the bedrock of shared success. For a Partner Support Specialist, this means an environment where your dedication to empowering our partners directly fuels our collective growth. You’ll find a culture that champions innovative solutions, respects your expertise in fostering external trust, and offers the flexibility needed to excel while supporting a diverse network. Join us to be a pivotal link in a collaborative ecosystem.
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Job Description
Career.zycto is on the lookout for a highly motivated and detail-oriented Partner Support Specialist to join our dynamic team in North Lethbridge. This role is designed for individuals who thrive in a fast-paced environment and are passionate about building strong, lasting relationships with our valued partners. As a Partner Support Specialist, you will be the primary point of contact for our network of partners, providing exceptional service and technical assistance to ensure their success and satisfaction with our platform and services. Your day will involve addressing inquiries, troubleshooting issues, providing guidance on best practices, and ensuring a seamless experience for all partners. We understand the importance of work-life balance, which is why this position offers flexible hours, allowing you to manage your schedule effectively while meeting our partners’ needs. You will play a crucial role in maintaining our reputation for outstanding support and contributing to the overall growth of our partner ecosystem. This is more than just a support role; it’s an opportunity to act as an advocate for our partners, gather valuable feedback, and collaborate internally to drive product and service improvements. If you are an empathetic problem-solver with excellent communication skills and a desire to make a tangible impact, we encourage you to apply and help us continue building a thriving community of successful partners.
Key Responsibilities
- Serve as the primary point of contact for external partners, providing timely and accurate support via various communication channels (email, phone, chat).
- Onboard new partners, guiding them through platform features, best practices, and available resources.
- Diagnose and resolve technical issues, account inquiries, and service-related questions efficiently and effectively.
- Escalate complex issues to appropriate internal teams (e.g., product, engineering) and follow up to ensure timely resolution.
- Maintain comprehensive knowledge of Career.zycto's products, services, and partner programs to provide expert guidance.
- Collect and relay partner feedback to internal teams to inform product development and service enhancements.
- Develop and update support documentation, FAQs, and self-help resources for partners.
- Proactively identify opportunities to improve partner experience and satisfaction.
- Collaborate with sales, marketing, and operations teams to ensure a cohesive partner journey.
Required Skills
- Minimum of 2 years experience in a customer service, partner support, or client success role.
- Exceptional verbal and written communication skills with a professional and empathetic approach.
- Strong problem-solving abilities and a keen attention to detail.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and support ticketing systems.
- Ability to work independently and manage time effectively in a flexible work schedule environment.
- Demonstrated ability to build and maintain positive relationships with diverse stakeholders.
- Tech-savvy with the ability to quickly learn new software and platforms.
Preferred Qualifications
- Bachelor’s degree in Business, Communications, or a related field.
- Experience working with B2B partners or within the human resources/recruitment technology industry.
- Familiarity with project management tools (e.g., Asana, Trello).
- Proven track record of exceeding customer or partner satisfaction metrics.
- Experience in developing support documentation or training materials.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Flexible working hours to promote work-life balance.
- Comprehensive health, dental, and vision insurance package.
- Generous paid time off and holidays.
- Opportunities for professional development and career growth.
- Collaborative and supportive team environment.
- Employee assistance program.
- Modern office space with amenities for hybrid work.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are passionate about partner support. Please click on the application link below to apply for this job directly.
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