About Company
Career.zycto is a dynamic force in talent acquisition, deeply committed to connecting compassionate individuals with impactful roles within the healthcare sector. We understand the vital importance of a supportive environment, especially for Patient Support Assistants who are the first point of contact for many. Joining through us means partnering with an organization that champions employee well-being and professional growth, ensuring you thrive while making a tangible difference in patient lives daily. We pride ourselves on fostering connections that lead to successful careers and enhanced patient experiences within the vibrant Kenyan healthcare landscape.
Job Description
Are you a highly empathetic and organized individual with a passion for helping others? Career.zycto is seeking a dedicated and proactive Patient Support Assistant to join our growing network of healthcare professionals in The Village Market, Nairobi. This crucial role serves as the cornerstone of positive patient experiences, acting as the primary point of contact and ensuring seamless administrative and logistical support within a bustling healthcare environment. You will be instrumental in creating a welcoming atmosphere for patients, guiding them through their journey, and alleviating any anxieties they may have.
As a Patient Support Assistant, you’ll manage a diverse range of responsibilities that blend administrative efficiency with compassionate patient interaction. Your day will involve everything from expertly handling patient inquiries and scheduling appointments to meticulously maintaining confidential patient records and coordinating with clinical staff. We are looking for someone who can anticipate patient needs, resolve issues with grace and professionalism, and uphold the highest standards of confidentiality and ethical conduct. This position is perfect for someone who thrives in a fast-paced setting, possesses exceptional communication skills, and genuinely enjoys making a positive impact on people’s lives.
You will play a vital role in ensuring the smooth operation of daily patient flow, contributing significantly to overall patient satisfaction and clinic efficiency. Your ability to multitask, prioritize, and adapt to changing circumstances will be highly valued. We are committed to fostering an environment where you can grow your skills, take initiative, and feel truly valued as a member of a compassionate and dedicated team. If you’re ready to embark on a rewarding career where your kindness and competence directly contribute to enhancing healthcare delivery, we encourage you to apply today.
Key Responsibilities
- Greet patients and visitors warmly, ensuring a welcoming and comforting environment.
- Manage and optimize appointment scheduling, rescheduling, and cancellations efficiently.
- Answer incoming calls, respond to emails, and address patient inquiries with professionalism and empathy.
- Maintain accurate and confidential patient records, ensuring all data is up-to-date and compliant with privacy regulations.
- Assist patients with registration processes, insurance verification, and completion of necessary forms.
- Coordinate with doctors, nurses, and other medical staff to ensure smooth patient flow and communication.
- Provide patients with clear instructions regarding appointments, procedures, and follow-up care.
- Manage waiting areas, ensuring cleanliness and comfort for all patients.
- Process payments, issue receipts, and handle basic billing inquiries.
- Monitor inventory of office supplies and submit requests for replenishment as needed.
- Handle patient feedback and complaints constructively, escalating issues to appropriate personnel when necessary.
- Adhere strictly to all healthcare privacy laws and company policies regarding patient confidentiality.
Required Skills
- Proven experience in a customer service or patient-facing role (minimum 1 year)
- Exceptional verbal and written communication skills in English and Kiswahili
- Strong organizational abilities and meticulous attention to detail
- Proficiency in basic computer applications (MS Office Suite, email, calendar management)
- Demonstrated empathy, patience, and a compassionate demeanor
- Ability to multitask effectively in a dynamic and sometimes high-pressure environment
- Strong problem-solving skills and a proactive approach to challenges
- High level of professionalism and discretion when handling sensitive information
Preferred Qualifications
- A diploma or certificate in Medical Office Administration, Healthcare Management, or a related field
- Previous experience working in a clinic, hospital, or other healthcare setting
- Familiarity with medical terminology and healthcare systems (e.g., EMR/EHR)
- Experience with scheduling software and patient management systems
- First Aid and CPR certification
Perks & Benefits
- Competitive salary package
- Comprehensive health insurance coverage
- Generous paid time off and holidays
- Opportunities for professional development and continuous learning
- A supportive and collaborative work environment
- Clear pathways for career growth and advancement within the healthcare sector
- Employee wellness programs
How to Apply
Interested candidates are invited to submit their application by clicking on the link below. Please ensure your resume highlights relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to a role where you can truly make a difference.
