About Company
Embark on your professional journey with Career.zycto, where innovation meets genuine career growth. We are a dynamic firm dedicated to connecting talent with opportunity, fostering environments where individuals can thrive from day one. For an aspiring Payment Support Assistant, Career.zycto offers an unparalleled launchpad. You’ll find a supportive, collaborative culture, designed to equip you with the foundational skills and real-world experience needed to excel in financial services. Join us and discover a path built for your success, making a tangible impact in a rapidly evolving sector right here in Headingley.
Advertisement
Job Description
The Payment Support Assistant role at Career.zycto, based in our vibrant Headingley, Leeds office, is an exciting opportunity for an enthusiastic and detail-oriented individual looking to kickstart their career in financial administration and customer support. As a pivotal member of our team, you will be instrumental in ensuring the smooth and accurate processing of payments, resolving queries, and maintaining high standards of service. This entry-level position is perfect for someone eager to learn, grow, and contribute to a fast-paced environment where precision and customer satisfaction are paramount. We are committed to providing comprehensive training and development, empowering you to become a specialist in payment operations. You will engage directly with clients and internal stakeholders, providing crucial support and becoming a trusted point of contact for all payment-related inquiries. If you are analytical, proactive, and possess excellent communication skills, this role offers a fantastic foundation to build a rewarding career.
Key Responsibilities
- Process incoming payment requests and transactions accurately and efficiently.
- Respond to customer inquiries regarding payments via email, phone, and live chat.
- Investigate and resolve payment discrepancies, issues, and escalations.
- Maintain detailed records of all payment activities and customer interactions.
- Collaborate with internal teams to ensure seamless payment processing and query resolution.
- Adhere strictly to company policies, financial regulations, and data protection guidelines.
- Identify opportunities for process improvement to enhance payment efficiency and customer experience.
Required Skills
- Exceptional attention to detail and accuracy.
- Strong verbal and written communication skills.
- Proficiency in basic computer applications (MS Office Suite).
- Ability to work effectively both independently and as part of a team.
- Excellent problem-solving abilities and a proactive approach.
- High level of integrity and discretion when handling sensitive financial information.
- A keen desire to learn and develop within the financial services sector.
Preferred Qualifications
- Prior experience in a customer service or administrative role.
- Familiarity with financial terminology or payment systems.
- Relevant academic background (e.g., A-levels, BTEC, or degree) in Business, Finance, or a related field.
Perks & Benefits
- Comprehensive initial training and ongoing professional development programs.
- Competitive starting salary with regular performance reviews.
- Generous holiday allowance and flexible working options (where applicable).
- Employee well-being initiatives and a supportive work environment.
- Opportunities for career progression within the company.
How to Apply
Ready to make your mark in the financial services industry? We encourage all eligible candidates to submit their application today. Please click the link below to apply for this exciting Payment Support Assistant – Entry Role. We look forward to reviewing your application!
Advertisement
