About Company
Are you eager to launch a meaningful career where your efforts directly support community well-being? Career.zycto champions efficient public administration, empowering individuals to contribute to vital services that shape society. We are dedicated to nurturing new talent, providing a supportive environment where entry-level professionals can learn, grow, and make a tangible difference. Our inclusive culture values initiative and a commitment to service, making us an ideal starting point for a Public Service Assistant seeking to develop foundational skills in a dynamic, impactful setting within Bungoma County.
Job Description
Career.zycto is seeking a highly motivated and detail-oriented Public Service Assistant to join our team in Bungoma County. This entry-level position offers a unique opportunity to kickstart your career in public administration, providing essential support to ensure the smooth operation of our services and direct assistance to the citizens we serve. As a Public Service Assistant, you will be the first point of contact for many members of the public, playing a crucial role in shaping their experience and connecting them with the resources they need.
We are looking for an individual with a strong commitment to public service, excellent interpersonal skills, and a proactive approach to problem-solving. This role requires a keen eye for detail, the ability to manage multiple tasks effectively, and a genuine desire to assist others. You will gain invaluable experience in various administrative functions, public relations, and operational support within a dynamic government-facing environment. If you are passionate about serving your community and looking for a foundational role where you can learn and grow, we encourage you to apply. This position is perfect for someone who thrives in a structured yet engaging work setting and is ready to contribute positively to their local community.
Key Responsibilities
- Serve as the primary point of contact for public inquiries, both in-person and over the phone, providing accurate information and courteous assistance.
- Manage and maintain appointment schedules, records, and databases with high accuracy and confidentiality.
- Assist with administrative tasks including drafting correspondence, preparing reports, filing, and data entry.
- Direct visitors and callers to the appropriate departments or personnel, ensuring efficient navigation of services.
- Process various applications, forms, and documents, verifying completeness and adherence to established procedures.
- Support the organization of community outreach events and public forums, assisting with logistics and communication.
- Collaborate with team members to enhance service delivery processes and ensure a positive public experience.
- Handle incoming and outgoing mail, deliveries, and communications.
- Operate office equipment such as computers, printers, scanners, and multi-line phone systems.
- Adhere strictly to all departmental policies, procedures, and ethical guidelines.
Required Skills
- Excellent verbal and written communication skills in English and Kiswahili.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Strong organizational and time management abilities.
- Demonstrated commitment to customer service and public relations.
- Ability to work effectively both independently and as part of a team.
- High level of integrity, discretion, and professionalism.
- Problem-solving aptitude with a proactive approach.
Preferred Qualifications
- A diploma or certificate in Public Administration, Business Management, Social Sciences, or a related field.
- Previous volunteer experience in a community or public service setting.
- Familiarity with local government structures and services in Kenya.
Perks & Benefits
- Comprehensive health and wellness benefits.
- Opportunities for professional development and training.
- Generous paid time off and public holidays.
- A supportive and collaborative work environment.
- Contribution to meaningful community impact.
- Pension scheme contributions.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your CV and cover letter highlight your suitability for this entry-level public service role.
