About Company
Sefapanong Lodge is a charming and welcoming hospitality establishment nestled in the scenic landscapes of Qacha’s Nek, Lesotho. We pride ourselves on offering a serene retreat for travelers seeking to experience the true beauty and culture of our region. Our commitment to exceptional service ensures every guest feels at home, whether they are here for leisure or business. As a community-focused business, we strive to create memorable experiences for our guests while contributing positively to the local economy and promoting sustainable tourism. We believe in fostering a supportive and engaging environment for both our guests and our dedicated team.
Job Description
Are you a friendly, organized, and proactive individual with a passion for providing outstanding guest service? Sefapanong Lodge is looking for a dedicated Reception Assistant to be the welcoming face and efficient backbone of our operations in Tosing, Qacha’s Nek. In this pivotal role, you will be the first point of contact for our valued guests, setting the tone for their entire stay. You will manage incoming calls, oversee check-ins and check-outs, handle reservations, and provide essential administrative support to ensure the smooth daily functioning of the lodge. This is an exciting opportunity for someone who thrives in a dynamic environment, enjoys interacting with people from all walks of life, and is committed to upholding our high standards of hospitality.
We are seeking a candidate who can maintain a professional demeanor under pressure, possess strong problem-solving skills, and exhibit a meticulous attention to detail. The ideal candidate will be adept at multitasking, prioritizing tasks efficiently, and maintaining a positive attitude even during busy periods. You will be responsible for managing guest inquiries, providing information about lodge services and local attractions, and ensuring all guest needs are met promptly and courteously. Your ability to communicate effectively in both English and Sesotho will be a significant asset in engaging with our diverse clientele. If you are eager to contribute to a warm and inviting atmosphere and help create unforgettable experiences for our guests, we encourage you to apply. Join our team and grow your career in the heart of Lesotho’s beautiful highlands. This role requires adaptability, a positive attitude, and the ability to work independently as well as part of a close-knit team. Your contribution will be vital in maintaining our reputation for excellent service and a comfortable, enjoyable environment for all visitors.
Key Responsibilities
- Greet and welcome guests in a warm and professional manner upon arrival.
- Manage check-in and check-out procedures efficiently, including processing payments and issuing room keys.
- Answer and direct incoming phone calls, taking messages as necessary.
- Handle guest inquiries, complaints, and requests promptly and effectively.
- Process and confirm room reservations through various channels (phone, email, online).
- Maintain an organized and tidy reception area.
- Provide information about the lodge facilities, services, and local attractions.
- Assist with administrative tasks such as filing, data entry, and correspondence.
- Collaborate with other departments (housekeeping, restaurant) to ensure guest satisfaction.
- Monitor and manage office supplies inventory for the front desk.
Required Skills
- Excellent verbal and written communication skills in English and Sesotho.
- Proficiency in basic computer applications (MS Office Suite, email).
- Strong organizational and multitasking abilities.
- Exceptional customer service skills with a friendly and approachable demeanor.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving capabilities.
Preferred Qualifications
- Previous experience (1-2 years) in a reception, front desk, or administrative role, preferably in the hospitality industry.
- Familiarity with hotel management software (e.g., property management systems).
- A passion for hospitality and guest satisfaction.
- Knowledge of local culture and attractions in Qacha’s Nek.
Perks & Benefits
- Competitive monthly salary.
- Opportunity for professional growth and development within the hospitality sector.
- A supportive and friendly work environment.
- Contribution to a respected local business.
- Meals during working hours.
- Opportunity to live and work in the beautiful highlands of Lesotho.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to receiving your application!