About Company
Lesotho Postbank is a leading financial institution dedicated to providing accessible and affordable banking services to all Basotho. As a government-owned entity, we play a crucial role in fostering financial inclusion and economic development across the country. With a commitment to community service and customer satisfaction, we offer a comprehensive range of financial products, including savings accounts, loans, and payment services. Our mission is to empower individuals and businesses through reliable and innovative banking solutions, contributing to a prosperous Lesotho. We pride ourselves on a work environment that values integrity, teamwork, and continuous professional growth, striving to make a positive impact in the lives of our customers and employees.
Job Description
We are seeking a highly organized, professional, and customer-focused Reception Clerk to join our dynamic team at the Thaba-Tseka branch. This pivotal role serves as the first point of contact for our valued customers and visitors, creating a welcoming and efficient front-office experience. The ideal candidate will possess exceptional communication skills, a proactive approach to problem-solving, and a strong commitment to delivering outstanding service in a fast-paced banking environment.
As a Reception Clerk, you will be responsible for managing the reception area, handling incoming calls, directing queries, and performing various administrative tasks crucial to the smooth operation of the branch. You will be instrumental in maintaining the professional image of Lesotho Postbank, ensuring that every interaction reflects our core values of trust, reliability, and service excellence. This role requires meticulous attention to detail, the ability to multitask effectively, and a friendly demeanor that puts our customers at ease. You will also assist with document management, scheduling appointments, and supporting other departmental needs as required. This is an exciting opportunity for an individual looking to contribute to a vital public service institution and grow their career in the financial sector. Join us in making a difference in the financial well-being of the Thaba-Tseka community.
Key Responsibilities
- Greet and welcome customers and visitors in a professional and friendly manner.
- Answer, screen, and forward incoming phone calls, taking messages as needed.
- Direct visitors to the appropriate person and office.
- Provide basic and accurate information in-person and via phone/email.
- Receive, sort, and distribute daily mail/deliveries.
- Maintain office security by following procedures and controlling access (monitor logbook, issue visitor badges).
- Order front office supplies and keep an inventory of stock.
- Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, brochures).
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
- Assist with scheduling appointments and managing meeting room bookings.
- Support administrative tasks for various departments as required.
- Handle customer inquiries and complaints with professionalism and escalate when necessary.
Required Skills
- Proven work experience as a Receptionist, Front Office Representative, or similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Hands-on experience with office equipment (e.g., fax machines, printers).
- Professional attitude and appearance.
- Solid written and verbal communication skills in English and Sesotho.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Customer service orientation.
Preferred Qualifications
- High school diploma; additional certification in Office Management is a plus.
- Knowledge of banking procedures and financial services terminology.
- Experience with customer relationship management (CRM) software.
- Ability to handle confidential information with discretion.
Perks & Benefits
- Competitive salary package.
- Comprehensive health benefits.
- Paid time off and holidays.
- Pension scheme.
- Opportunities for professional development and career advancement within the Postbank.
- A supportive and collaborative work environment.
- Contribution to national financial inclusion initiatives.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your CV and a cover letter detailing your suitability for this role are attached. Only shortlisted candidates will be contacted for an interview.