About Company
Are you ready to be the welcoming face of a dynamic and forward-thinking team? Career.zycto is a rapidly growing professional services firm committed to innovation and client satisfaction. We believe that an exceptional first impression is paramount, and that’s where you come in. Joining us means stepping into an environment where your organisational skills, personable approach, and proactive attitude will directly contribute to our success. Here, you’ll find a supportive culture that values clear communication and efficient operations, making it the perfect place for a Receptionist to thrive and grow their career in a pivotal role.
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Job Description
We are seeking an enthusiastic and highly organised Receptionist to be the first point of contact for our busy office in Merthyr Tydfil. This vital role goes beyond traditional reception duties, encompassing comprehensive front desk management, expert client handling, and efficient scheduling. You will be instrumental in creating a positive and professional atmosphere for all visitors and callers, ensuring seamless operations and exceptional service delivery. The ideal candidate will possess a professional demeanour, outstanding communication skills, and the ability to manage multiple tasks effectively in a fast-paced environment. If you thrive on providing excellent support and being at the heart of daily operations, we encourage you to apply and become a key part of our team’s success.
Key Responsibilities
- Manage the main reception area, greeting clients and visitors warmly and professionally.
- Answer and direct incoming calls with courtesy and efficiency, taking accurate messages as needed.
- Handle all incoming and outgoing mail, deliveries, and courier services.
- Schedule and coordinate meetings, appointments, and conference room bookings for staff and clients.
- Maintain a tidy and organised reception area and common spaces, ensuring a professional appearance.
- Assist with basic administrative tasks, including data entry, filing, and document preparation.
- Manage office supplies inventory, placing orders and ensuring availability as required.
- Provide exceptional client service, addressing inquiries and resolving issues promptly and politely.
- Support various departments with ad-hoc administrative and clerical duties.
- Maintain strict confidentiality of sensitive information and company records.
Required Skills
- Proven experience as a Receptionist, Front Office Representative, or similar role (minimum 2 years).
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organisational and time management abilities.
- Customer service-oriented with a professional and friendly demeanour.
- Ability to multitask and prioritise tasks effectively in a dynamic environment.
- Attention to detail and problem-solving skills.
Preferred Qualifications
- Previous experience with scheduling software or CRM systems.
- Understanding of basic accounting or invoicing procedures.
- Ability to communicate in Welsh (desirable, but not essential).
- Experience working in a professional services environment.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous paid time off and holiday allowance.
- Comprehensive health and wellness benefits package.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
- Company pension scheme.
- Team social events and recognition programs.
- Convenient office location with good transport links.
How to Apply
If you are ready to take on this exciting challenge and contribute to a thriving team, please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
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