About Company
Hotel Versalles May Pen is a respected establishment known for providing comfortable accommodations and exceptional service in the heart of May Pen, Clarendon. We pride ourselves on creating a welcoming and memorable experience for all our guests, whether they are visiting for business or leisure. Our team is dedicated to hospitality excellence, fostering a friendly and supportive work environment where every individual contributes to our shared success. We are deeply embedded in the local community, striving to uphold the highest standards of Jamaican hospitality.
Job Description
We are seeking a warm, organized, and proactive Receptionist to join our front desk team at our satellite office in Mineral Heights, May Pen. This pivotal role is the first point of contact for our valued guests and visitors, setting the tone for their entire experience with Hotel Versalles. As a Front Desk Receptionist, you will be the face of our establishment, responsible for ensuring smooth operations, providing outstanding customer service, and maintaining a welcoming and efficient front desk environment. You will handle inquiries, manage bookings, facilitate check-ins and check-outs, and offer local recommendations, ensuring every guest feels valued and attended to. This role demands a keen eye for detail, excellent communication skills, and a genuine passion for hospitality. If you thrive in a dynamic setting, possess an innate ability to anticipate needs, and are committed to delivering unparalleled service, we invite you to become a part of our dedicated team and contribute to our tradition of excellence.
Key Responsibilities
- Warmly greet and welcome all guests and visitors upon arrival, providing a positive first impression.
- Efficiently manage guest check-ins and check-outs, including processing payments and handling room key distribution.
- Answer, screen, and forward incoming phone calls, responding to general inquiries and directing calls to appropriate departments.
- Handle guest reservations, cancellations, and modifications accurately and promptly, utilizing our booking system.
- Provide comprehensive information about hotel services, local attractions, transportation, and dining options.
- Maintain a clean, tidy, and organized front desk and lobby area, ensuring a professional appearance at all times.
- Address guest complaints and concerns with empathy and professionalism, striving for swift and satisfactory resolutions.
- Manage incoming and outgoing mail, packages, and deliveries.
- Perform general administrative tasks, including data entry, filing, and preparing daily reports.
- Collaborate effectively with other departments (housekeeping, maintenance) to ensure seamless guest experiences.
Required Skills
- Proven experience in a customer service or front desk role, preferably within the hospitality sector.
- Exceptional verbal and written communication skills.
- Proficiency in using office software (MS Office Suite) and familiarity with reservation systems.
- Strong organizational and multitasking abilities.
- A friendly, professional, and courteous demeanor.
- Ability to work flexible hours, including weekends and public holidays.
Preferred Qualifications
- A diploma or certificate in Hospitality Management, Business Administration, or a related field.
- Knowledge of local May Pen attractions and services.
- Experience with property management systems (PMS) specific to hotels.
- Ability to speak multiple languages is a plus.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive health benefits package.
- Employee discounts on hotel stays and services.
- Ongoing training and professional development opportunities.
- A supportive and collaborative work environment.
- Paid time off and holiday benefits.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your relevant experience and qualifications for this role. We look forward to reviewing your application and potentially welcoming you to the Hotel Versalles family!