About Company
Hotel Capital Matola is a premier hospitality establishment nestled in the vibrant city of Matola, Mozambique. We are dedicated to providing our guests with an exceptional experience, combining comfortable accommodation with authentic Mozambican charm and hospitality. Our commitment extends beyond just lodging; we strive to create memorable stays through a range of services, including exquisite dining, versatile event facilities, and various engaging guest activities. We believe in fostering a dynamic and inclusive environment for both our guests and our valued team members. Joining Hotel Capital Matola means becoming part of a family that values service excellence, personal growth, and creating joyful moments that leave a lasting impression.
Job Description
Are you passionate about bringing smiles to faces and creating engaging, memorable experiences for others? Hotel Capital Matola is seeking an enthusiastic, energetic, and highly motivated Recreation Program Aide to join our vibrant team in Matola C. This is an incredible entry-level opportunity for individuals looking to kickstart their career in the dynamic hospitality and recreation industry, working directly with guests to enhance their stay and ensure they have an unforgettable time.
As a Recreation Program Aide, you will play a crucial role in the planning, organization, and execution of a diverse range of recreational activities and programs designed for guests of all ages and interests. This includes everything from assisting with supervised children’s play sessions, organizing engaging adult sports activities, facilitating lively group games and contests, to setting up and supporting evening entertainment and special events. You will be instrumental in ensuring all activities are conducted in a fun, safe, and welcoming environment, actively encouraging maximum guest participation and enjoyment. Your positive attitude and approachable demeanor will be key in making guests feel comfortable and excited to join in.
This role requires a high degree of proactivity, a keen eye for detail, and an unwavering commitment to guest satisfaction. You will work closely with the Recreation Supervisor and other experienced team members, contributing ideas, energy, and a fresh perspective to continuously improve our recreational offerings and exceed guest expectations. You will learn valuable skills in program facilitation, guest relations, and event management. If you possess a naturally positive attitude, a strong work ethic, a genuine desire to learn and grow, and a talent for connecting with people, we encourage you to apply and grow with us at Hotel Capital Matola. This is more than just a job; it’s an opportunity to create joy and be part of a dedicated team in a beautiful setting.
Key Responsibilities
- Assist in the daily setup and breakdown of all recreational equipment and activity areas, ensuring they are clean, safe, and ready for use.
- Actively engage with guests of all ages, enthusiastically encouraging participation in scheduled programs and activities.
- Facilitate and supervise various recreational activities, including sports, games, arts and crafts, fitness classes, and themed events.
- Ensure the safety and well-being of all participants during recreational activities, strictly adhering to established safety protocols and emergency procedures.
- Provide clear, concise, and enthusiastic instructions for activities, adapting communication to different age groups and abilities.
- Maintain cleanliness, organization, and inventory of recreation areas and equipment throughout the day, reporting any maintenance needs.
- Assist in the development of new and exciting recreational programs and themed events based on guest feedback, seasonal trends, and creative ideas.
- Handle guest inquiries and provide accurate, helpful information about daily activities, hotel amenities, and local attractions.
- Collaborate effectively with the recreation team and other hotel departments (e.g., F&B, Front Office) to ensure seamless operations and guest satisfaction.
- Attend regular team meetings and participate in training sessions to enhance skills, stay informed on hotel policies, and contribute to team goals.
Required Skills
- Excellent interpersonal and communication skills, with an ability to engage diverse groups of people.
- Energetic, enthusiastic, and approachable personality, capable of inspiring participation.
- Ability to work effectively both independently and as a valued member of a cohesive team.
- Strong organizational skills and meticulous attention to detail.
- Punctuality, reliability, and a strong sense of responsibility.
- Basic knowledge of recreational activities, games, and entertainment concepts.
- Ability to adapt quickly to changing schedules, guest needs, and unforeseen circumstances.
- Proficiency in Portuguese (essential for effective communication with local guests and staff).
- Basic working knowledge of English language skills.
Preferred Qualifications
- Prior experience in a customer service or a guest-facing role (e.g., volunteer work, retail, camp counseling) is a plus.
- Certification in First Aid and Cardiopulmonary Resuscitation (CPR) is highly advantageous.
- Knowledge of other local languages (e.g., Changana, Xitsonga) is considered a valuable asset.
- Demonstrated experience or interest in various sports, fitness activities, creative arts, or musical talents.
- High school diploma or equivalent educational background.
Perks & Benefits
- Competitive entry-level salary with potential for growth.
- Comprehensive on-the-job training and ongoing professional development opportunities within the hospitality sector.
- Daily staff meals provided during shifts.
- Provision of professional uniforms.
- A supportive, dynamic, and fun work environment.
- Employee discounts on hotel services and facilities.
- Opportunity to make a significant positive impact on guest experiences.
How to Apply
If you are eager to embark on an exciting and rewarding career in hospitality and recreation, and meet the qualifications listed above, we invite you to apply! Please click on the link below to submit your application. We look forward to reviewing your profile and potentially welcoming you to the Hotel Capital Matola family.