About Company
Standard Bank Group is a leading African financial services organisation with a rich history spanning over 150 years. We are committed to driving Africa’s growth, leveraging our extensive footprint across 20 countries on the continent and various international locations. Our purpose is to do good by doing good business, which means we strive to make a positive impact on the lives of our customers, employees, and communities. Headquartered in Johannesburg, South Africa, Standard Bank is dedicated to fostering a culture of innovation, integrity, and client-centricity. We believe our strength lies in our people, and we are committed to attracting, developing, and retaining top talent who share our passion for creating sustainable value. Join a team that values diversity, encourages continuous learning, and offers unparalleled opportunities for professional and personal growth in a dynamic and evolving financial landscape. We are proud to be an employer of choice, building futures for individuals and for the continent.
Job Description
Are you passionate about creating an exceptional experience for job applicants, even when working remotely? Standard Bank Group is seeking a dedicated and empathetic Remote Applicant Experience Feedback Coordinator to join our innovative Talent Acquisition team. In this pivotal remote role, you will be instrumental in shaping and enhancing our candidate journey from initial application through to onboarding. Operating from your home base in Benoni, Gauteng, you will be responsible for designing, implementing, and managing robust feedback mechanisms to gather insights from candidates at various touchpoints. Your work will directly influence our recruitment strategies, ensuring that every applicant feels valued, respected, and informed, regardless of the outcome. This isn’t just about collecting data; it’s about translating feedback into actionable improvements, fostering a positive brand image, and ensuring Standard Bank remains an employer of choice. We are looking for someone who can champion the candidate’s voice, identify areas for improvement in our remote-first and traditional hiring processes, and collaborate effectively with diverse stakeholders across our organisation. If you possess a keen eye for detail, excellent analytical skills, and a genuine desire to make a difference in people’s career journeys, we invite you to contribute to our mission of building a world-class talent pipeline. This remote position offers flexibility while requiring strong self-motivation and a proactive approach to work. You will play a crucial role in building trust and transparency with our potential future employees, ensuring that their journey with Standard Bank is smooth, transparent, and reflective of our values. This role is a unique opportunity to blend your passion for people with data-driven decision-making in a flexible, remote environment.
Key Responsibilities
- Design and implement effective feedback collection strategies for various stages of the applicant journey (e.g., surveys, interviews, focus groups).
- Collect, analyse, and interpret quantitative and qualitative feedback data to identify trends, pain points, and areas for improvement.
- Generate regular reports and presentations detailing applicant experience insights and recommendations for the Talent Acquisition team and wider HR leadership.
- Collaborate with recruitment managers, HR business partners, and technology teams to develop and implement solutions that enhance the candidate experience.
- Monitor industry best practices and emerging trends in candidate experience and talent acquisition.
- Ensure all feedback processes adhere to data privacy regulations (e.g., POPIA, GDPR) and internal company policies.
- Act as an internal advocate for the candidate's perspective, providing constructive feedback and driving empathy within the hiring process.
- Contribute to the continuous improvement of our remote recruitment tools, systems, and communication strategies.
Required Skills
- Proven experience in a role focused on customer experience (CX), employee experience (EX), or candidate experience.
- Strong analytical and problem-solving skills with the ability to interpret data and translate insights into actionable recommendations.
- Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
- Proficiency in using survey tools (e.g., Qualtrics, SurveyMonkey) and data analysis software (e.g., Excel, Tableau).
- High level of empathy and a genuine interest in people's experiences.
- Ability to work independently and manage multiple projects in a remote work environment.
- Strong organisational skills and attention to detail.
- Understanding of recruitment processes and the talent acquisition lifecycle.
Preferred Qualifications
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
- Experience with Applicant Tracking Systems (ATS) and HR Information Systems (HRIS).
- Familiarity with design thinking principles for process improvement.
- Project management experience.
- Certification in CX or EX related disciplines.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive medical aid and provident fund contributions.
- Flexible remote work arrangements.
- Extensive learning and development opportunities to foster career growth.
- Employee wellness programs and support.
- Access to a wide range of employee banking benefits.
- Opportunities to work with a diverse and inclusive team in a leading African financial institution.
How to Apply
Click on the link below to apply for the job.