About Company
Debswana Diamond Company (Pty) Ltd. is a 50/50 joint venture between the Government of the Republic of Botswana and De Beers Group. As the world’s leading producer of diamonds by value, Debswana plays a pivotal role in Botswana’s economy and global diamond supply chain. Operating four diamond mines – Jwaneng, Orapa, Letlhakane, and Damtshaa – the company is committed to sustainable mining practices, innovation, and enriching the lives of Batswana. With a rich history spanning over five decades, Debswana is not just a mining giant but a cornerstone of community development, environmental stewardship, and technological advancement. We are continually seeking ways to optimize our operations, from the deep earth to our sophisticated digital infrastructure, ensuring we remain at the forefront of the industry while upholding our values of safety, integrity, and excellence. Our operations are complex and extensive, requiring robust and efficient internal systems to manage vast amounts of data, processes, and stakeholder interactions, making the continuous improvement of our CRM systems a strategic imperative.
Job Description
Debswana Diamond Company is seeking a highly skilled and experienced Remote CRM Workflow Improvement Consultant to join our dynamic team. In this critical role, you will be instrumental in analyzing, optimizing, and streamlining our Customer Relationship Management (CRM) system workflows, ensuring maximum efficiency, data integrity, and user adoption across various departments. This remote position offers a unique opportunity to make a significant impact on a world-class organization by identifying bottlenecks, proposing innovative solutions, and implementing best practices in CRM utilization. You will collaborate closely with internal stakeholders, including IT, sales, marketing, and operations teams, to understand current processes, gather requirements, and design future-state workflows that align with Debswana’s strategic objectives. Your expertise will enhance our ability to manage stakeholder relationships, improve internal communication, and drive operational excellence through enhanced CRM capabilities. This is more than just a technical role; it’s about strategic thinking, process re-engineering, and enabling our teams to work smarter and more effectively. We are looking for a visionary consultant who can translate complex business needs into tangible CRM improvements, working autonomously while seamlessly integrating with our team culture, even from a distance.
Key Responsibilities
- Conduct comprehensive analysis of existing CRM workflows to identify inefficiencies, pain points, and areas for improvement.
- Collaborate with key stakeholders across departments (e.g., IT, Sales, Marketing, Operations) to gather requirements and understand business needs.
- Design and develop optimized CRM workflows, processes, and automation rules that enhance user productivity and data quality.
- Configure and customize CRM platforms (e.g., Salesforce, Microsoft Dynamics) to implement proposed solutions.
- Develop and deliver training materials and conduct remote workshops for end-users to ensure successful adoption of new workflows.
- Create detailed documentation of CRM processes, system configurations, and best practices.
- Monitor and evaluate the performance of implemented workflow improvements, making adjustments as necessary.
- Provide expert advice and recommendations on CRM best practices, new features, and potential integrations.
- Ensure all CRM activities comply with data governance policies and security standards.
- Act as a subject matter expert for CRM workflow optimization within the organization.
Required Skills
- Proven experience as a CRM Consultant or Business Analyst with a focus on workflow optimization.
- In-depth knowledge of leading CRM platforms (e.g., Salesforce, Microsoft Dynamics 365, SAP CRM).
- Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
- Expertise in process mapping, re-engineering, and workflow automation.
- Excellent communication, presentation, and interpersonal skills, with the ability to engage stakeholders remotely.
- Proficiency in project management methodologies and tools.
- Ability to work independently and manage multiple priorities in a remote work environment.
- Strong data analysis skills and experience with reporting tools.
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
Preferred Qualifications
- CRM certification (e.g., Salesforce Administrator, Salesforce Consultant, Microsoft Certified: Dynamics 365 Consultant).
- Experience in the mining or heavy industry sector.
- Master’s degree in a relevant field.
- Familiarity with change management principles and strategies.
- Experience with integration projects between CRM and other enterprise systems (ERP, HRIS).
- Knowledge of agile methodologies.
Perks & Benefits
- Flexible remote work schedule.
- Opportunity to work with a globally recognized industry leader.
- Competitive contract rates.
- Professional development and continuous learning opportunities.
- Direct impact on critical business operations and strategic initiatives.
- Access to advanced tools and technologies.
- Collaborative and supportive remote team environment.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your experience with CRM workflow improvement, specific CRM platforms, and remote consulting. We look forward to reviewing your application and exploring how your expertise can contribute to Debswana’s continued success.