About Company
Elevating careers through innovative solutions, Career.zycto is a dynamic organization committed to fostering growth and delivering unparalleled value in the HR tech space. We pride ourselves on creating a supportive and forward-thinking environment where every team member can thrive and make a tangible impact. For a dedicated Customer Service professional, this means being at the heart of our operations, directly shaping positive client experiences. Join us and contribute to a culture that values empathy, efficiency, and continuous improvement, ensuring our clients feel heard and valued in every interaction.
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Job Description
Career.zycto is seeking a highly motivated and customer-centric individual to join our team as a Remote Customer Service Representative. While this is a fully remote position, we require candidates to be based in Singapore for administrative and payroll purposes, specifically registered within the Kallang Bahru region. As a crucial point of contact, you will be instrumental in ensuring our clients receive exceptional support and a seamless experience with our services. Your primary goal will be to resolve inquiries efficiently, provide accurate information, and maintain a high level of customer satisfaction, all from the comfort and flexibility of your home office.
This role involves managing a diverse range of customer interactions across various channels, including email, chat, and phone. You’ll become an expert in our product offerings, capable of guiding users through features, troubleshooting common issues, and escalating complex problems to the appropriate internal teams. We believe in empowering our remote team members with the tools and autonomy they need to succeed, while also fostering a strong sense of community through regular virtual team meetings and collaborative projects. If you are passionate about helping people, thrive in a dynamic work-from-home setting, and possess excellent communication skills, we encourage you to apply. Join a company that values your contribution and offers significant opportunities for professional growth within a supportive, remote-first culture. Your ability to empathize, problem-solve creatively, and maintain a positive attitude under pressure will be key to your success and our collective client satisfaction.
Key Responsibilities
- Provide prompt, accurate, and friendly customer support via email, chat, and phone.
- Resolve customer inquiries, complaints, and technical issues efficiently and effectively.
- Become a subject matter expert on Career.zycto products and services.
- Guide customers through product features, troubleshooting steps, and best practices.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with internal teams (e.g., product, technical support) to resolve complex issues.
- Identify and escalate priority issues to management when necessary.
- Contribute to the continuous improvement of customer service processes and knowledge base.
- Maintain a professional and empathetic demeanor during all customer interactions.
- Adhere to company policies and procedures, including data privacy and security guidelines.
Required Skills
- Excellent verbal and written communication skills in English.
- Minimum of 2 years of experience in a customer service or support role.
- Proven ability to work independently in a remote environment.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk tools.
- Strong problem-solving and analytical skills.
- High level of empathy and a customer-first mindset.
- Ability to multitask and manage time effectively.
- Stable internet connection and a dedicated quiet workspace.
Preferred Qualifications
- Experience with HR technology or recruitment software platforms.
- Proficiency in additional languages relevant to the APAC region (e.g., Mandarin, Malay).
- Familiarity with remote collaboration tools (e.g., Slack, Microsoft Teams).
- Bachelor's degree in a relevant field.
- Experience working in a fast-paced startup or tech environment.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness benefits.
- Flexible work hours and remote-first culture.
- Opportunities for professional development and career advancement.
- Generous paid time off and public holidays.
- Virtual team-building events and social gatherings.
- Ergonomic home office stipend.
- Access to online learning platforms and resources.
How to Apply
Ready to make a difference? If you are a dedicated and empathetic customer service professional looking for a challenging yet rewarding remote role, we encourage you to apply today! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are a great fit for Career.zycto. We look forward to hearing from you!
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