About Company
Akamai Technologies is the world’s most trusted and largest cloud delivery platform, making the internet fast, reliable, and secure for its customers. Founded in 1998, Akamai has pioneered content delivery network (CDN) services and has evolved into a leading provider of cloud security and edge computing solutions. With a global network spanning hundreds of thousands of servers, Akamai is at the forefront of protecting and powering digital experiences for billions of users daily. Our innovative solutions help businesses deliver content, applications, and APIs with uncompromised speed and security, enabling digital transformation and resilience in an increasingly connected world. We pride ourselves on a culture of innovation, continuous learning, and a commitment to employee growth, fostering an environment where talented individuals can make a significant impact on the future of the internet.
Job Description
Akamai Technologies is seeking a dedicated and technically proficient Remote DevOps Support Engineer to join our dynamic team, operating from anywhere within the United States. In this “Work from Anywhere” role, you will be at the heart of our operations, ensuring the reliability, performance, and scalability of Akamai’s globally distributed cloud infrastructure and services. This critical position involves providing expert-level technical support, meticulously troubleshooting complex system issues, and collaborating seamlessly with our engineering, development, and operations teams to implement preventative measures and drive continuous improvement. Your day-to-day will involve diving deep into system logs, performance metrics, and application behavior to diagnose and resolve incidents swiftly, minimizing impact and maintaining our high standards of service.
Beyond reactive problem-solving, you will be a proactive contributor to our operational excellence. This includes identifying recurring issues, proposing and implementing automation scripts and tools to streamline workflows, and enhancing our monitoring and alerting systems. You’ll gain hands-on experience with a diverse and cutting-edge technology stack, encompassing Linux operating systems, leading cloud platforms like AWS, Azure, and GCP, containerization technologies such as Docker and Kubernetes, and various CI/CD pipelines and infrastructure-as-code tools. You’ll also be instrumental in documenting solutions, creating runbooks, and sharing knowledge across the organization to foster a culture of shared learning and efficiency.
If you are passionate about the intersection of development and operations, thrive on tackling intricate technical challenges, and are dedicated to building robust, scalable, and secure systems, this role offers an unparalleled opportunity. You will work within a fast-paced, innovative environment, making a tangible impact on the critical internet infrastructure that billions of users rely on daily. We are looking for a self-starter with exceptional problem-solving abilities, strong analytical skills, and outstanding communication capabilities, able to articulate complex technical concepts clearly to both technical and non-technical stakeholders. Join Akamai and become a key player in powering and protecting life online, while enjoying the flexibility and autonomy that comes with a remote-first culture.
Key Responsibilities
- Provide expert-level technical support and troubleshooting for complex infrastructure and application issues within a DevOps environment.
- Diagnose and resolve incidents related to system performance, availability, and reliability across cloud platforms and distributed systems.
- Collaborate with engineering, development, and operations teams to identify root causes of incidents and implement permanent solutions.
- Develop, test, and implement automation scripts and tools to streamline operational workflows and reduce manual effort.
- Contribute to the design, implementation, and maintenance of monitoring, alerting, and logging systems.
- Participate in an on-call rotation to provide 24/7 support for critical systems (if applicable to team structure).
- Create and maintain comprehensive documentation, runbooks, and knowledge base articles.
- Proactively identify areas for system improvement and contribute to architectural discussions.
- Mentor junior team members and foster a culture of knowledge sharing and continuous improvement.
- Ensure compliance with security best practices and operational standards.
Required Skills
- 4+ years of experience in a DevOps, SRE, or Systems Engineering role with a focus on support.
- Strong proficiency in Linux/Unix operating systems and shell scripting (Bash, Python, Go).
- Hands-on experience with at least one major cloud platform (AWS, Azure, or GCP).
- Experience with containerization technologies (Docker, Kubernetes) and orchestration.
- Familiarity with CI/CD tools and practices (e.g., Jenkins, GitLab CI, GitHub Actions).
- Proficiency with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack, Splunk).
- Solid understanding of networking concepts (TCP/IP, HTTP, DNS, Load Balancing).
- Exceptional problem-solving and analytical skills with a strong attention to detail.
- Excellent written and verbal communication skills, able to articulate complex technical issues clearly.
- Ability to work independently and as part of a distributed team.
Preferred Qualifications
- Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
- Certifications in cloud platforms (e.g., AWS Certified DevOps Engineer, Azure DevOps Engineer Expert).
- Experience with Infrastructure as Code tools (e.g., Terraform, Ansible).
- Knowledge of database systems (SQL, NoSQL).
- Familiarity with web servers and application servers (e.g., Nginx, Apache, Tomcat).
- Experience working in a large-scale, distributed systems environment.
- Understanding of security best practices in a cloud/DevOps context.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and company holidays.
- 401(k) retirement plan with company match.
- Flexible work-from-anywhere policy.
- Opportunities for professional development, training, and certifications.
- Employee stock purchase plan (ESPP).
- Wellness programs and resources.
- Life and disability insurance.
- Virtual team-building events and activities.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your relevant experience and skills. We look forward to reviewing your application!