About Company
Genius Hub is a dynamic and forward-thinking digital marketing agency based in the heart of Birmingham, dedicated to delivering innovative and effective digital strategies for businesses of all sizes. We pride ourselves on our client-centric approach, leveraging cutting-edge technology and creative solutions to drive measurable results. Our team comprises passionate experts who thrive on challenging the status quo and pushing the boundaries of what’s possible in the digital landscape. We foster a collaborative, supportive, and growth-oriented environment, empowering our employees to excel, innovate, and make a real impact. At Genius Hub, we believe in smart work, continuous learning, and celebrating success together, all while maintaining a flexible and modern work culture that embraces remote talent.
Job Description
Are you a master of digital platforms, a wizard with workflow automation, and a guru in leveraging technology to drive efficiency? Genius Hub, a dynamic and forward-thinking digital marketing agency based in the heart of Birmingham, is on the hunt for a highly skilled Remote Digital Tools Specialist to join our growing team. In an increasingly digital-first world, our reliance on cutting-edge tools to deliver exceptional results for our clients is paramount. This is a unique opportunity for an experienced professional to play a pivotal role in optimizing our entire digital ecosystem, ensuring seamless operations, enhanced productivity, and robust data integrity across all our client projects and internal processes.
As our Remote Digital Tools Specialist, you will be the central figure responsible for the selection, implementation, management, and optimization of the various digital tools and platforms that power our agency. From CRM and marketing automation systems to project management software, analytics platforms, and communication tools, you will ensure these systems are not only integrated effectively but also utilized to their full potential by our teams. Your expertise will directly impact our ability to deliver innovative solutions, streamline workflows, and ultimately, exceed client expectations. This role requires a proactive approach, a keen eye for detail, and a passion for staying ahead of the curve in digital technology. You will be instrumental in training staff, troubleshooting issues, and identifying new technologies that can give Genius Hub a competitive edge. If you thrive in a remote environment, possess an analytical mindset, and are eager to shape the technological backbone of a vibrant agency, we encourage you to apply.
You will collaborate closely with various departments, including marketing, sales, client services, and operations, to understand their tool requirements, pain points, and opportunities for automation. Your insights will directly inform our technology roadmap, ensuring we invest in solutions that truly empower our teams. Beyond technical implementation, a crucial aspect of this role involves fostering a culture of digital literacy and efficiency within the agency. You will develop and deliver training programs, create comprehensive documentation, and act as the go-to expert for all digital tool-related queries. We are looking for someone who can not only fix problems but also anticipate them, driving continuous improvement and innovation in our tool stack. This remote position offers the flexibility to work from anywhere within the UK, provided you can maintain consistent communication and collaboration with our Birmingham-based team and clients. Join Genius Hub and help us build the future of digital marketing through smart, efficient, and powerful tools.
Key Responsibilities
- Manage the full lifecycle of digital tools, including research, selection, implementation, configuration, and ongoing maintenance.
- Optimize existing digital platforms (CRM, marketing automation, analytics, project management, etc.) to maximize efficiency and ROI.
- Develop and deliver training programs and resources to educate staff on effective tool usage and best practices.
- Provide technical support and troubleshoot issues related to digital tools, acting as the primary point of contact for users.
- Identify opportunities for automation and integration between various tools to streamline workflows and reduce manual effort.
- Monitor tool performance, analyze usage data, and generate reports to inform strategic decisions.
- Stay up-to-date with emerging digital technologies and industry trends to recommend new tools or enhancements.
- Ensure data integrity and security across all managed platforms, adhering to relevant privacy regulations.
- Document tool configurations, processes, and user guides for comprehensive knowledge management.
- Collaborate with internal teams to understand their requirements and align tool solutions with business objectives.
Required Skills
- Proven expertise in managing and optimizing a diverse range of digital tools (e.g., HubSpot, Salesforce, Monday.com, Asana, Google Analytics, SEMrush, Ahrefs).
- Strong understanding of CRM, marketing automation, project management, and analytics platforms.
- Excellent problem-solving and troubleshooting skills with a methodical approach.
- Ability to conduct user training and create clear, concise documentation.
- Strong analytical skills with the ability to interpret data and make data-driven recommendations.
- Exceptional communication skills, both written and verbal, for technical and non-technical audiences.
- Self-motivated and able to work independently in a remote environment with minimal supervision.
- Experience with API integrations and understanding of data flow between different systems.
- Proficiency in Microsoft Office Suite or Google Workspace.
Preferred Qualifications
- Bachelor's degree in Marketing, Information Technology, Business Administration, or a related field.
- Relevant certifications in specific digital tools (e.g., HubSpot Administrator, Salesforce Administrator, Google Analytics Certification).
- Previous experience working within a digital marketing agency or similar fast-paced environment.
- Familiarity with web development basics (HTML, CSS, JavaScript) for basic tool customization.
- Experience with BI tools or advanced reporting platforms.
Perks & Benefits
- Fully remote work flexibility, allowing you to work from anywhere in the UK.
- Competitive salary package.
- Generous paid time off and public holidays.
- Opportunities for continuous professional development and training.
- A vibrant and supportive company culture.
- Access to cutting-edge digital tools and resources.
- Regular virtual team social events.
- Contribution to a company pension scheme.
- Employee assistance program for well-being.
How to Apply
Ready to shape the digital backbone of a thriving agency? If you possess the skills and passion to excel in this role, we encourage you to apply by clicking on the application link below. Please ensure your resume highlights your experience with various digital tools and platforms.