About Company
Paychex, Inc. is a leading provider of human capital management solutions for small to medium-sized businesses across the United States. Since our founding in 1971 in Rochester, NY, we’ve been dedicated to simplifying the complexities of payroll, HR, and benefits administration, empowering businesses to focus on what they do best. With a steadfast commitment to innovation, integrity, and client success, Paychex helps over 740,000 businesses nationwide manage their most valuable asset – their people. Our inclusive culture fosters professional growth, encourages collaborative problem-solving, and instills a deep sense of purpose, ensuring that every employee has the opportunity to make a significant impact. Join a company that consistently ranks among the best places to work and helps businesses thrive in an ever-evolving economic landscape. We believe in providing comprehensive training and robust support for our remote workforce, ensuring you feel connected and valued, no matter where you are.
Job Description
Are you a highly motivated and client-focused professional with a passion for helping businesses succeed, all from the comfort and convenience of your home office? Paychex, a national leader in human capital management, is seeking a dedicated and dynamic Remote Online Consultant to join our growing team. In this pivotal role, you will be the primary point of contact for a diverse portfolio of small to medium-sized business clients, offering expert guidance and support on a wide range of our industry-leading HR, payroll, and benefits solutions.
As a Remote Online Consultant, you will leverage your expertise to gain a deep understanding of our clients’ unique business needs, provide comprehensive explanations of Paychex products and services, and ensure our clients are fully optimizing their human capital management strategies. This is far more than just customer service; it’s about building lasting, strategic relationships, proactively identifying opportunities for client growth, and acting as a trusted advisor and problem-solver. Your responsibilities will include onboarding new clients, conducting regular check-ins, troubleshooting complex issues, and offering strategic insights that help businesses navigate the ever-evolving landscape of compliance, employee management, and HR best practices.
The ideal candidate will possess exceptional communication skills, both written and verbal, a keen analytical mind, and a genuine desire to empower business owners and HR professionals. You’ll work autonomously from your home office, managing your schedule effectively while collaborating seamlessly with various internal teams – including sales, product, and technical support – to deliver unparalleled client satisfaction. We are committed to your success, providing extensive virtual training programs and continuous professional development opportunities to ensure you have all the tools, knowledge, and support needed to excel in this challenging yet rewarding role. If you’re looking for a career where you can make a tangible difference in the business world, contribute to a thriving company culture, and enjoy the flexibility of remote work, Paychex offers the perfect environment for you to thrive. Embrace the future of work with a company that values your contribution and invests significantly in your professional journey.
Key Responsibilities
- Serve as the primary remote point of contact and trusted advisor for a dedicated client portfolio.
- Proactively engage clients to understand their HR, payroll, and benefits needs and recommend optimal Paychex solutions.
- Onboard new clients, ensuring a smooth transition and comprehensive understanding of services.
- Provide expert consultation on compliance, best practices, and effective utilization of Paychex platforms.
- Troubleshoot and resolve client issues efficiently, escalating complex problems to specialized teams when necessary.
- Conduct virtual client meetings and presentations, maintaining strong relationship health.
- Identify opportunities for additional services or products that align with client goals.
- Stay current with industry trends, legislative changes, and Paychex product enhancements.
- Collaborate with internal sales, service, and product teams to ensure a seamless client experience.
- Maintain accurate and detailed client records within our CRM system.
Required Skills
- 2+ years of experience in client service, account management, or consulting, preferably in a remote capacity.
- Proven ability to manage a diverse client portfolio and build strong, lasting relationships.
- Excellent verbal and written communication skills, with the ability to explain complex concepts clearly.
- Strong analytical and problem-solving abilities.
- Proficiency with CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Self-motivated and disciplined, with strong time management and organizational skills.
- Ability to work effectively and autonomously in a remote home office environment.
- High-speed internet connection and a dedicated workspace free from distractions.
Preferred Qualifications
- Bachelor's degree in Business Administration, Human Resources, Finance, or a related field.
- Experience in payroll, HR, or benefits administration.
- Familiarity with Paychex products or similar human capital management platforms.
- Certifications in HR (e.g., PHR, SHRM-CP) or Payroll (e.g., FPC, CPP).
Perks & Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Employee stock purchase plan.
- Tuition reimbursement and continuous learning opportunities.
- Employee assistance program.
- Work-from-home stipend for essential equipment/services.
- Opportunities for career advancement within a leading HCM company.
How to Apply
If you are a driven and client-focused professional ready to make an impact from your home office, we encourage you to apply! Click on the application link below to submit your resume and cover letter, detailing your relevant experience and why you are the ideal candidate for this Remote Online Consultant role at Paychex. We look forward to reviewing your application and exploring how your talents can contribute to our team.