About Company
BMC Software is a global leader in delivering innovative software solutions that help enterprises meet the demands of the digital economy. With a rich history of empowering customers through technology, BMC provides IT management solutions that span across cloud, mainframe, and distributed environments. Our focus is on enabling autonomous digital enterprises, helping organizations operate with speed, agility, and efficiency. We believe in fostering a culture of innovation, continuous learning, and collaboration, supporting our employees to thrive in a dynamic, global environment. Headquartered in Houston, Texas, BMC is committed to driving customer success through groundbreaking products and exceptional service, supporting thousands of customers worldwide in their digital transformation journeys.
Job Description
Are you a highly motivated and technically proficient professional with a passion for cultivating strong client relationships? BMC Software is seeking a dedicated Remote Technical Account Manager (TAM) to join our customer-centric team. In this pivotal role, you will be the primary technical advocate for a portfolio of our most valued enterprise clients, ensuring their long-term success and satisfaction with BMC solutions.
This is a fully remote position, offering the flexibility to work from anywhere within the United States while being part of a team anchored in our Houston-based operations. As a TAM, you will leverage your deep technical expertise in IT operations, cloud management, and service management to provide strategic guidance, proactive support, and optimization recommendations. You will serve as the bridge between our customers’ evolving needs and our product development teams, influencing future roadmaps and ensuring our solutions continue to deliver maximum value.
Your day-to-day will involve close collaboration with customer IT leadership, architects, and technical teams, understanding their business objectives, identifying potential challenges, and orchestrating resources to resolve complex technical issues. You will champion best practices, facilitate knowledge transfer, and guide customers through critical solution deployments and upgrades. We’re looking for someone who can not only react to issues but proactively anticipate them, driving continuous improvement and fostering a trusted advisor relationship. If you thrive in a challenging yet rewarding environment where you can make a tangible impact on customer success and business growth, we encourage you to apply.
Key Responsibilities
- Serve as the primary technical point of contact and trusted advisor for a designated portfolio of BMC enterprise clients.
- Develop and maintain a deep understanding of customer's business objectives, IT strategy, and technical environment.
- Proactively identify and mitigate technical risks, ensuring optimal performance and stability of BMC solutions.
- Orchestrate internal BMC resources (e.g., Support, Professional Services, Product Management) to address customer needs and resolve complex technical issues.
- Conduct regular technical reviews, provide best practice recommendations, and deliver strategic guidance for solution adoption and optimization.
- Facilitate knowledge transfer and provide technical training to empower customers to maximize their investment in BMC products.
- Advocate for customer requirements internally, collaborating with product development to influence future product enhancements and roadmaps.
- Drive customer satisfaction, retention, and growth by ensuring ongoing value delivery from BMC solutions.
- Assist in planning and executing critical updates, upgrades, and new feature deployments.
- Maintain comprehensive documentation of customer environments, interactions, and action plans.
Required Skills
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- 4+ years of experience in a technical account management, customer success, or senior technical support role within an enterprise software company.
- Demonstrable expertise in IT Operations Management (ITOM), IT Service Management (ITSM), Cloud Management, or related domains.
- Strong understanding of enterprise IT infrastructure, including servers, networks, databases, and virtualization.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Proven ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
- Strong problem-solving skills and a proactive approach to identifying and resolving customer issues.
- Ability to work independently and as part of a geographically dispersed team in a remote work setting.
Preferred Qualifications
- Master's degree in a relevant technical field.
- Certifications in ITIL, cloud platforms (AWS, Azure, GCP), or relevant BMC products.
- Experience with SaaS deployment models and cloud-native technologies.
- Familiarity with DevOps practices and tools.
- Proven ability to drive technical workshops and conduct customer training sessions.
- Experience working with Fortune 500 companies or large enterprise clients.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company matching.
- Flexible remote work environment.
- Opportunities for professional development and continuous learning.
- Employee assistance program.
- Access to a global network of talented professionals.
- Maternity/Paternity leave.
- Wellness programs and resources.
How to Apply
To seize this exciting opportunity and join our innovative team, please click on the application link below. We look forward to reviewing your qualifications and learning how you can contribute to BMC Software’s continued success.