About Company
Babel Health is a leading innovator in healthcare technology, committed to revolutionizing the way health plans manage their data and operations. Headquartered in Pittsburgh, Pennsylvania, we specialize in providing cutting-edge, cloud-based solutions that streamline encounter data management, risk adjustment, and compliance for government-sponsored health plans. Our proprietary platform empowers clients to achieve unparalleled accuracy, efficiency, and transparency in a highly regulated environment. We foster a collaborative, supportive, and intellectually stimulating culture where innovation is celebrated, and every team member’s contribution directly impacts the success of our clients and the healthcare ecosystem. At Babel Health, you’ll join a team of passionate experts dedicated to making a meaningful difference in healthcare, leveraging advanced technology to solve complex problems.
Job Description
Are you a technically adept professional with a passion for problem-solving and a knack for translating complex technical concepts into actionable strategies for clients? Babel Health is seeking a dedicated and experienced Remote Technical Consultant to join our dynamic team. In this pivotal role, you will serve as a critical bridge between our innovative technology solutions and the evolving needs of our health plan clients. Operating from a remote setup, you will engage directly with clients across the nation, providing expert guidance, technical support, and strategic recommendations to ensure optimal utilization and integration of the Babel Health platform. Your responsibilities will span the entire client lifecycle, from initial implementation and configuration to ongoing support, performance tuning, and the development of customized solutions. This position requires a strong technical background, particularly in data management, SQL, and API integrations, combined with exceptional communication and client-facing skills. You will become a subject matter expert in our platform, helping clients navigate the intricacies of encounter data submission, risk adjustment, and regulatory compliance. This is an unparalleled opportunity to leverage your technical expertise in a meaningful way, contributing to the efficiency and effectiveness of healthcare operations nationwide, all while enjoying the flexibility and autonomy of a remote work environment. We are looking for an individual who thrives in a fast-paced, client-centric setting, is committed to continuous learning, and possesses an unwavering dedication to delivering exceptional service and impactful technical solutions.
Key Responsibilities
- Serve as the primary technical point of contact for assigned clients, understanding their unique needs and challenges.
- Lead technical discovery sessions, gather requirements, and design tailored solutions leveraging the Babel Health platform.
- Perform complex data analysis, SQL querying, and scripting to support client inquiries, troubleshoot issues, and optimize system performance.
- Configure and implement platform features, ensuring seamless integration with client systems via APIs and other data exchange methods.
- Provide expert technical support, diagnosing and resolving client-reported issues in a timely and effective manner.
- Develop and deliver comprehensive technical training and documentation for client teams.
- Collaborate cross-functionally with product development, engineering, and sales teams to communicate client feedback and influence product enhancements.
- Conduct regular client reviews to assess system utilization, identify opportunities for improvement, and recommend best practices.
- Stay abreast of industry trends, regulatory changes, and advancements in healthcare IT and data management.
- Participate in pre-sales activities, demonstrating technical capabilities and supporting sales efforts when required.
Required Skills
- 5+ years of experience in a technical consulting, solutions architecture, or similar client-facing technical role.
- Proficiency in SQL for complex querying, data manipulation, and analysis.
- Strong understanding of API integrations and web services (REST/SOAP).
- Experience with data warehousing concepts, ETL processes, and large datasets.
- Excellent verbal and written communication skills, with the ability to articulate complex technical information to non-technical audiences.
- Proven problem-solving abilities and a methodical approach to troubleshooting.
- Ability to work independently and manage multiple client engagements simultaneously in a remote setting.
- Strong organizational skills and attention to detail.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Preferred Qualifications
- Experience working within the healthcare industry, particularly with health plans, encounter data (e.g., EDPS, EDS, RAPS), or risk adjustment.
- Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and cloud-native architectures.
- Experience with scripting languages (e.g., Python, PowerShell) for automation.
- Project management experience or certifications (e.g., PMP, CSM).
- Master’s degree in a relevant technical or business field.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous Paid Time Off (PTO) and paid holidays.
- 401(k) retirement plan with company match.
- Remote work flexibility, fostering a healthy work-life balance.
- Opportunities for professional development and continuous learning.
- Collaborative and inclusive company culture.
- Company-sponsored virtual team-building events and activities.
- Access to the latest technology and tools.
How to Apply
To apply for this exciting opportunity as a Remote Technical Consultant, please click on the application link below. We look forward to reviewing your qualifications and experience to see how you can contribute to Babel Health’s mission of transforming healthcare data management.