About Company
Flight Centre Travel Group is one of the world’s largest and most successful travel retailers, with a global network spanning over 20 countries. For decades, we’ve been helping people experience the world, providing exceptional service and unforgettable journeys. Our passion for travel is matched only by our commitment to our people, fostering a vibrant, supportive, and dynamic work environment. We believe in empowering our teams to thrive, offering extensive training, career development opportunities, and a culture that celebrates success. As a global leader in travel, we’re constantly innovating and adapting to deliver world-class travel solutions for leisure and corporate clients alike. Join us and become part of a company where your love for travel can translate into a fulfilling and impactful career, helping others explore the beauty and excitement of the world.
Job Description
Are you a highly organized, detail-oriented travel enthusiast with a knack for precision and exceptional customer service? Flight Centre Travel Group is seeking a dedicated Remote Ticketing Agent to join our dynamic team, operating from the comfort and convenience of your home office in Beaufort West, Western Cape. In this crucial role, you will be the cornerstone of our travel operations, responsible for accurately processing flight bookings, issuing tickets, managing complex itineraries, and ensuring seamless travel experiences for our diverse clientele.
This isn’t just about booking flights; it’s about crafting the beginning of someone’s adventure or ensuring their business trip runs without a hitch. You will be an expert in Global Distribution Systems (GDS), navigating fare rules, airline policies, and international travel regulations with ease. Your day will involve handling new bookings, modifications, cancellations, and reissues, all while providing empathetic and efficient support to our clients. You will resolve booking discrepancies, address customer queries regarding visas, baggage, and travel insurance, and proactively communicate any changes or updates that might impact their journey.
Working remotely requires self-discipline, excellent time management, and a dedicated workspace free from distractions. You’ll be part of a supportive virtual team, leveraging cutting-edge technology and communication tools to collaborate effectively. If you’re passionate about the travel industry, possess strong problem-solving skills, and are committed to delivering outstanding service, this is an incredible opportunity to advance your career with a global leader. We’re looking for someone who thrives in a fast-paced environment, can manage multiple tasks simultaneously, and consistently maintains a high level of accuracy.
Key Responsibilities
- Process and issue flight tickets, reissues, and refunds accurately using Global Distribution Systems (GDS) like Amadeus, Galileo, or Sabre.
- Manage and modify existing travel itineraries, including flight changes, cancellations, and special requests.
- Provide exceptional customer service and support, addressing client queries via phone, email, and chat.
- Assist clients with information regarding visa requirements, travel insurance, baggage allowances, and other travel-related inquiries.
- Ensure all bookings comply with airline rules, fare conditions, and company policies.
- Proactively communicate changes, delays, or disruptions to clients and provide suitable alternative solutions.
- Maintain accurate and up-to-date client records and booking documentation.
- Stay informed about industry trends, airline updates, and relevant travel regulations.
- Collaborate effectively with team members and other departments in a remote work environment.
- Resolve booking discrepancies, billing issues, and customer complaints efficiently and professionally.
Required Skills
- Proficiency in at least one major Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo.
- Minimum of 1 year proven experience as a Ticketing Agent, Travel Consultant, or similar role.
- Exceptional verbal and written communication skills in English.
- Strong attention to detail and high level of accuracy.
- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
- Excellent problem-solving and critical-thinking abilities.
- Customer-centric approach with a strong commitment to service excellence.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Reliable high-speed internet connection and a dedicated home office setup.
Preferred Qualifications
- Travel and Tourism Diploma or equivalent certification.
- Previous experience working in a fully remote or hybrid work environment.
- Fluency in an additional South African language (e.g., Afrikaans, Xhosa, Zulu).
- Knowledge of international travel regulations, visa processes, and cultural nuances.
- Experience with CRM software and virtual communication tools.
Perks & Benefits
- Competitive salary package with performance-based incentives.
- Fully remote work environment, offering flexibility and work-life balance.
- Comprehensive training and continuous professional development opportunities.
- Exclusive travel discounts and industry benefits.
- Health and wellness programs.
- Opportunity for career advancement within a global, industry-leading company.
- Supportive and collaborative virtual team culture.
- Access to cutting-edge travel technology and tools.
How to Apply
Ready to embark on a rewarding career journey with Flight Centre Travel Group? We invite you to click on the application link below to submit your detailed CV and a compelling cover letter outlining your experience as a ticketing agent and why you are passionate about travel. Please ensure your application highlights your proficiency with GDS systems and your experience with remote work, if applicable. We look forward to reviewing your application!