About Company
Career.zycto is dedicated to connecting passionate individuals with enriching opportunities in Kenya’s vibrant hospitality sector. We believe that exceptional guest experiences begin with a team that feels valued and empowered. For a Resort Attendant, Guest Support, our partners offer dynamic environments where your interpersonal skills and dedication to service truly shine. We work with leading resorts in prime locations like Loresho, ensuring you’re placed in a setting where your contributions directly enhance guest satisfaction and build lasting memories. Join us to embark on a fulfilling career path where your warmth and professionalism are celebrated daily.
Advertisement
Job Description
Are you a naturally warm and attentive individual with a passion for creating unforgettable guest experiences? Career.zycto is seeking a dedicated Resort Attendant, Guest Support, to join a premier resort in the serene Loresho area of Nairobi. In this pivotal role, you will be the welcoming face and helping hand for our esteemed guests, ensuring their stay is seamless, comfortable, and memorable from arrival to departure. Your proactive approach to service, keen eye for detail, and ability to anticipate needs will be crucial in maintaining the resort’s reputation for excellence. This is an exciting opportunity to contribute to a thriving hospitality environment, working within a supportive team committed to delivering unparalleled service standards. If you thrive in a dynamic setting where every day brings new opportunities to delight and assist, we encourage you to apply.
Key Responsibilities
- Warmly greet guests upon arrival and assist with check-in and orientation to resort facilities.
- Proactively engage with guests to anticipate and address their needs and inquiries throughout their stay.
- Provide comprehensive information regarding resort amenities, activities, local attractions, and dining options.
- Handle guest requests, concerns, and complaints with professionalism, empathy, and efficiency, escalating issues when necessary.
- Ensure the cleanliness and presentability of common guest areas, including reception, lounges, and activity zones.
- Assist with luggage handling, transportation arrangements, and other concierge-style services.
- Collaborate effectively with various resort departments (e.g., Housekeeping, F&B, Maintenance) to ensure seamless service delivery.
- Maintain accurate records of guest interactions, requests, and feedback to inform service improvements.
Required Skills
- Exceptional customer service and interpersonal communication skills.
- Fluency in English and Swahili (both written and verbal).
- Proven problem-solving abilities and a calm demeanor under pressure.
- Strong organizational skills and meticulous attention to detail.
- Ability to work effectively both independently and as part of a diverse team.
- Basic computer proficiency for administrative tasks and communication.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management, Tourism, or a related field.
- Previous experience (1-2 years) in a guest-facing role within a hotel, resort, or similar hospitality environment.
- Familiarity with property management systems (PMS) or booking software.
- Proficiency in additional languages (e.g., French, German, Mandarin) is a significant advantage.
Perks & Benefits
- Competitive salary package.
- Comprehensive medical insurance coverage.
- Opportunities for professional development and career growth within the hospitality sector.
- Complimentary staff meals during shifts.
- Discounted rates on resort services for employees.
- A vibrant and supportive work environment.
How to Apply
Click on the application link below to submit your resume and a cover letter detailing your experience in guest support and why you are passionate about hospitality. We look forward to reviewing your application!
Advertisement
