About Company
Embark on your next adventure with Career.zycto, a premier talent acquisition partner specializing in connecting passionate individuals with unparalleled opportunities in Mauritius’s vibrant hospitality sector. We meticulously curate placements that align with your career aspirations, ensuring you thrive in dynamic, guest-centric environments. For resort staff focused on tourism and activities, we offer access to an exclusive network of top-tier establishments renowned for their stunning locations and commitment to exceptional guest experiences. Our dedicated team provides personalized support, making your transition seamless and empowering your growth in a field where every day is a new discovery. Join us to unlock your potential.
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Job Description
Are you an energetic, enthusiastic individual with a passion for creating unforgettable experiences? Career.zycto is thrilled to partner with a prestigious resort in the heart of Port Louis, Mauritius, seeking dedicated Resort Staff specializing in tourism and activities. This is more than just a job; it’s an invitation to become an integral part of our guests’ cherished memories, set against the breathtaking backdrop of Mauritius’s pristine beaches and vibrant culture.
In this dynamic role, you will be the face of leisure and excitement, responsible for curating and delivering a diverse range of activities that cater to all ages and interests. Imagine leading engaging snorkeling excursions in crystal-clear lagoons, organizing thrilling beach volleyball tournaments, guiding scenic nature walks, or sparking joy with creative workshops for our younger guests. You’ll be instrumental in animating our resort spaces, transforming ordinary moments into extraordinary adventures.
We are looking for individuals who embody the spirit of Mauritian hospitality: warm, welcoming, and genuinely committed to guest satisfaction. You will interact daily with a diverse international clientele, requiring excellent communication skills and a culturally sensitive approach. Your ability to anticipate needs, resolve inquiries with a smile, and maintain a high standard of service will be paramount to success. This position demands a proactive approach, an eye for detail, and a commitment to ensuring every guest departure is met with fond memories and a desire to return.
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Beyond direct guest interaction, you’ll play a key role in the logistical planning and safe execution of all scheduled activities. This includes preparing equipment, ensuring activity areas are safe and well-maintained, and adhering strictly to health and safety protocols. You’ll work collaboratively with a passionate team of hospitality professionals, contributing to a harmonious and efficient resort operation. This is an unparalleled opportunity to blend your love for tourism and activities with a rewarding career in one of the world’s most sought-after destinations. If you’re ready to bring your energy and talent to a role where every day is an adventure, we encourage you to apply and help us craft unparalleled holiday experiences.
Key Responsibilities
- Plan, organize, and lead a variety of daily recreational and entertainment activities for guests of all ages.
- Ensure the safety and well-being of guests participating in activities, adhering to all resort safety protocols.
- Interact positively and professionally with guests, providing excellent customer service and fostering a welcoming atmosphere.
- Prepare and maintain activity equipment and facilities, ensuring they are clean, safe, and fully functional.
- Promote resort activities and special events to guests, encouraging participation and engagement.
- Handle guest inquiries and feedback efficiently and courteously, escalating issues when necessary.
- Collaborate with other resort departments to ensure seamless guest experiences and operational efficiency.
- Assist with setting up and dismantling equipment for events and activities.
- Monitor activity areas for cleanliness, safety hazards, and guest satisfaction.
- Participate in regular team meetings and training sessions to enhance skills and service quality.
Required Skills
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proven ability to engage and entertain diverse groups of people
- Customer service-oriented mindset with a friendly and outgoing personality
- Physical stamina and agility for active roles
- Ability to work effectively in a team environment
- Problem-solving skills and a proactive approach
Preferred Qualifications
- Previous experience in a resort, hotel, or tourism-related role
- A diploma or certificate in Hospitality, Tourism, or Recreation Management
- Proficiency in additional languages (e.g., French, German, Mandarin)
- First Aid and CPR certification
- Specialized skills in sports, arts & crafts, or entertainment
Perks & Benefits
- Competitive salary and service charge opportunities
- Opportunities for professional development and career advancement
- Staff meals provided during working hours
- Access to various resort amenities
- Dynamic and multicultural work environment
- Comprehensive health benefits package
- Discounted accommodation for friends and family at partner resorts
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and a cover letter detailing their experience and passion for tourism and activities. We look forward to reviewing your application and discovering how you can contribute to our vibrant team.
