About Company
Beachcomber Resorts & Hotels is a pioneer and leading hotel group in Mauritius, with a legacy spanning over 90 years in the hospitality industry. We pride ourselves on creating timeless holidays and unforgettable experiences for our guests across our collection of 8 luxurious resorts. Our philosophy revolves around the art of Mauritian hospitality, combining world-class service with the island’s natural charm and warmth. We are committed to sustainable tourism and fostering a vibrant, supportive work environment for our dedicated team members, who are the heart of our operations. Join Beachcomber and become part of a family that values passion, excellence, and the creation of cherished memories.
Job Description
Are you a dynamic, enthusiastic individual with a passion for people and a love for promoting the best of Mauritius? Beachcomber Resorts & Hotels is looking for a talented Resort Staff member to join our vibrant team as a Tourism & Activities Coordinator. In this pivotal role, you will be the face of adventure and cultural immersion for our esteemed guests. You will be instrumental in designing, promoting, and facilitating a wide array of leisure and recreational activities, ensuring every guest’s stay is filled with excitement, discovery, and relaxation. From thrilling water sports and exhilarating land excursions to engaging cultural workshops and captivating evening entertainment, you will be at the forefront of crafting memorable experiences. This role requires exceptional interpersonal skills, a proactive approach, and a deep understanding of guest needs. You will work closely with various departments to maintain the highest standards of safety, service, and guest satisfaction, contributing significantly to our resort’s reputation for unparalleled hospitality. If you thrive in a fast-paced environment and are dedicated to delivering extraordinary service, we invite you to embark on a rewarding career journey with us.
Key Responsibilities
- Engage with guests to understand their preferences and recommend suitable tourism and leisure activities.
- Plan, organize, and execute a diverse range of daily activities, including sports, cultural events, excursions, and entertainment.
- Provide comprehensive information to guests about local attractions, cultural sites, and available resort activities.
- Coordinate with external tour operators and internal departments to ensure seamless execution of activities and excursions.
- Conduct safety briefings and ensure adherence to all safety protocols for all activities, particularly water-based and adventurous pursuits.
- Manage activity bookings, schedules, and equipment, ensuring everything is well-maintained and readily available.
- Handle guest inquiries, feedback, and complaints professionally, striving for immediate resolution and guest satisfaction.
- Assist in the development and promotion of new and exciting guest experiences and entertainment programs.
- Maintain a thorough knowledge of all resort facilities, services, and local attractions to provide accurate and helpful information.
Required Skills
- Minimum 1 year of experience in hospitality, tourism, or a customer-facing role.
- Excellent communication and interpersonal skills in English and French (verbal and written).
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- A genuine passion for customer service and creating positive guest experiences.
- Ability to work flexible hours, including weekends and public holidays, as per resort operational needs.
- Proactive attitude with a strong sense of initiative and problem-solving abilities.
Preferred Qualifications
- Diploma or Certificate in Hospitality, Tourism Management, or a related field.
- Proficiency in additional languages (e.g., German, Mandarin, Italian).
- Knowledge of local Mauritian culture, history, and popular tourist attractions.
- Experience with water sports activities or certifications (e.g., PADI, lifeguard) is a plus.
- Basic first aid and CPR certification.
Perks & Benefits
- Competitive salary and service charge.
- Comprehensive medical insurance plan.
- Staff meals provided daily.
- Uniforms and laundry service.
- Opportunities for career growth and professional development within the group.
- Access to various employee welfare programs and recreational activities.
- Transport facilities from designated pick-up points.
How to Apply
If you are ready to bring your passion and skills to a leading hospitality group and create extraordinary experiences for guests, we encourage you to apply! Please click on the application link below to submit your resume and cover letter directly through our careers portal. We look forward to reviewing your application.