About Company
Nestled in the breathtaking Ts’ehlanyane National Park, Maliba Mountain Lodge is Lesotho’s first 5-star lodge, renowned for its exceptional hospitality, stunning natural surroundings, and commitment to providing an unforgettable experience for every guest. We pride ourselves on our warm, welcoming atmosphere, exquisite dining, and dedication to showcasing the rich culture and beauty of Lesotho. Our restaurant is a cornerstone of the guest experience, offering a blend of international cuisine and local flavors, prepared with the freshest ingredients and served with unparalleled care. Joining Maliba means becoming part of a family that values passion, service excellence, and a deep appreciation for our unique environment. We are more than just a lodge; we are a destination where lasting memories are made, and where our team members are valued contributors to our success.
Job Description
Are you passionate about delivering outstanding service and creating memorable dining experiences? Maliba Mountain Lodge is seeking enthusiastic and dedicated Restaurant Crew Members to join our vibrant team in Ha Seshote, Butha-Buthe. This is a fantastic opportunity for individuals eager to grow their career in the hospitality industry within a prestigious and scenic environment. As a Restaurant Crew Member, you will be at the heart of our dining operations, playing a crucial role in ensuring our guests enjoy delicious meals and impeccable service. Your day will involve a variety of tasks, from preparing the dining area to serving guests with a smile, handling orders accurately, and maintaining the highest standards of cleanliness and hygiene. We are looking for individuals who are proactive, attentive to detail, and possess excellent communication skills. You will work closely with our culinary and front-of-house teams, learning new skills and contributing to a seamless guest experience. This role requires a strong work ethic, the ability to thrive in a fast-paced environment, and a genuine desire to make every guest feel special. If you are a team player who takes pride in their work and is committed to upholding Maliba Mountain Lodge’s reputation for excellence, we encourage you to apply. We offer a supportive work environment where your contributions are valued, and opportunities for development are provided. Come and be a part of creating unforgettable moments for our guests amidst the stunning beauty of the Maloti Mountains.
Key Responsibilities
- Greet guests warmly upon arrival and assist them with seating arrangements in a friendly and professional manner.
- Present menus, answer questions about menu items, ingredients, and daily specials, and make informed recommendations.
- Take food and beverage orders accurately, noting any special requests or dietary restrictions, and relay them efficiently to the kitchen staff.
- Serve food and beverages efficiently, courteously, and safely to guests, ensuring presentation standards are met.
- Ensure tables are properly set, clean, and well-maintained throughout service, anticipating guest needs.
- Clear tables, wash dishes, and maintain overall cleanliness and organization in dining areas, kitchen, and storage spaces according to health and safety standards.
- Assist with basic food preparation tasks as needed, such as cutting vegetables, preparing garnishes, or assembling simple dishes under supervision.
- Handle guest inquiries, feedback, and resolve any dining-related issues promptly, politely, and professionally, escalating when necessary.
- Operate point-of-sale (POS) systems for order entry, processing payments, and managing cash transactions accurately.
- Collaborate effectively with kitchen and other front-of-house staff to ensure smooth service flow and exceptional guest satisfaction.
- Replenish condiments, silverware, glassware, linen, and other dining supplies as required to ensure continuous service.
- Adhere strictly to all lodge policies, procedures, service standards, and local regulations regarding food handling and service.
Required Skills
- Strong communication and interpersonal skills, with the ability to interact positively with guests and colleagues.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Excellent customer service aptitude and a genuine desire to assist guests.
- Basic numeracy skills for handling orders, bills, and payments.
- Physical stamina to stand and walk for extended periods and lift moderate weights.
- Meticulous attention to detail and a strong commitment to cleanliness and hygiene.
- A positive, energetic attitude and a strong willingness to learn and adapt.
Preferred Qualifications
- Previous experience in a restaurant, café, hotel, or any other hospitality setting.
- Familiarity with basic food safety and hygiene practices (e.g., HACCP principles).
- Ability to speak Sesotho and English fluently; knowledge of other languages is a bonus.
- High school diploma or equivalent qualification.
Perks & Benefits
- Competitive salary and opportunities for performance-based gratuities.
- The unique opportunity to work in a stunning natural park environment.
- Complimentary staff meals provided during shifts.
- Provision of a professional uniform.
- Ongoing training and development opportunities to enhance your hospitality skills.
- A supportive, inclusive, and friendly team culture.
- Potential for career growth and advancement within the lodge or wider hospitality group.
How to Apply
If you are ready to embark on a rewarding career with Maliba Mountain Lodge and contribute to our legacy of exceptional hospitality, we invite you to apply. Please click on the application link below to submit your interest. We look forward to reviewing your application and potentially welcoming you to our team!