About Company
Kigali Serena Hotel is a beacon of luxury and hospitality in the heart of Rwanda’s vibrant capital. Nestled amidst lush gardens, our hotel offers an exquisite blend of Rwandan charm and world-class service. We are committed to providing unparalleled guest experiences, from our elegant accommodations to our diverse and sophisticated dining establishments. Our culinary team prides itself on delivering exceptional gastronomic journeys, showcasing both local flavors and international cuisines. Joining the Kigali Serena Hotel means becoming part of a dedicated family that values excellence, integrity, and the pursuit of memorable moments for every guest. We believe in nurturing talent and fostering a supportive environment where our team members can thrive and grow their careers within the renowned Serena Hotels group.
Job Description
As a Restaurant Supervisor at Kigali Serena Hotel, you will be a pivotal leader in ensuring the seamless operation and exceptional guest experience within our dynamic dining venues. This full-time, on-site role calls for a passionate and dedicated professional who can inspire a team, uphold the highest standards of service, and contribute to our reputation for culinary excellence. You will be instrumental in overseeing daily restaurant operations, including front-of-house activities, staff coordination, and guest relations, ensuring every patron leaves with a lasting positive impression. Your responsibilities will span from guiding and mentoring service staff, optimizing table management and flow, to actively engaging with guests to anticipate and exceed their expectations. You will play a crucial role in maintaining cleanliness, compliance with health and safety regulations, and inventory management, all while fostering a positive and efficient working environment. This position offers a unique opportunity to lead a talented team in a prestigious setting, where your leadership directly impacts guest satisfaction and operational success. We are looking for someone who thrives in a fast-paced environment, possesses impeccable organizational skills, and has a genuine passion for delivering world-class hospitality. If you are ready to elevate your career and contribute to a legacy of luxury, we invite you to join our distinguished team.
Key Responsibilities
- Supervise and coordinate the daily operations of the restaurant, ensuring smooth service flow.
- Lead, train, and motivate a team of waiters, waitresses, and other service staff to deliver exceptional guest experiences.
- Monitor and maintain high standards of cleanliness, hygiene, and food safety in all dining areas.
- Assist in scheduling staff shifts and managing labor costs effectively.
- Handle guest inquiries, concerns, and feedback promptly and professionally to ensure complete satisfaction.
- Oversee inventory management for dining supplies, ensuring adequate stock levels and minimizing waste.
- Collaborate with the kitchen team to ensure timely and accurate food and beverage delivery.
- Implement and enforce company policies and procedures, including cash handling and security protocols.
- Conduct pre-shift briefings and post-shift debriefings to communicate operational updates and gather feedback.
- Identify opportunities for service improvement and contribute to the development of new initiatives.
Required Skills
- Proven experience in a supervisory role within a high-volume restaurant or hotel dining setting.
- Strong leadership and team-building capabilities with a focus on staff development.
- Excellent interpersonal and communication skills, both verbal and written.
- Demonstrated ability to manage multiple tasks and prioritize in a fast-paced environment.
- Proficiency in restaurant management software and POS systems.
- Thorough understanding of food and beverage operations, including inventory control and cost management.
- Exceptional customer service skills with a genuine passion for hospitality.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications
- Diploma or Degree in Hospitality Management, Restaurant Management, or a related field.
- Fluency in Kinyarwanda and English is essential; knowledge of French is a significant advantage.
- Certification in food safety and hygiene.
- Experience in a luxury hotel environment.
- First aid and basic emergency response training.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance and wellness programs.
- Opportunities for professional development and career advancement within Serena Hotels.
- Complimentary staff meals during shifts.
- Access to ongoing training and workshops.
- Employee recognition programs.
- Dynamic and supportive work environment in a prestigious hotel.
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and cover letter. Please ensure your application clearly highlights your relevant experience and qualifications for this role.