About Company
Shoprite Holdings Ltd. is Africa’s largest food retailer, operating 2,989 stores in 11 countries across the African continent. With a rich history spanning over 40 years, Shoprite is dedicated to bringing quality food and essential goods at the lowest prices to millions of customers. Our commitment extends beyond just retail; we are deeply invested in the communities we serve, fostering local talent, supporting local suppliers, and creating numerous employment opportunities. At Shoprite Mantsonyane, we uphold these values, striving to be a cornerstone of the local community by providing convenient access to a wide range of products and an unparalleled shopping experience. Joining our team means becoming part of a leading organization known for its innovation, customer focus, and commitment to making a positive impact on everyday lives.
Job Description
Are you passionate about delivering exceptional customer service and eager to thrive in a dynamic, fast-paced retail environment? Shoprite Mantsonyane is actively seeking enthusiastic and dedicated Retail Assistants to join our welcoming team. In this pivotal role, you will be the frontline ambassador of our store, directly influencing our customers’ shopping experience. Your daily responsibilities will encompass a broad spectrum of tasks designed to ensure the smooth and efficient operation of the store. This includes warmly greeting customers, assisting them with product inquiries, and helping them locate items with a friendly and knowledgeable approach. You will expertly operate point-of-sale (POS) systems, handling cash and card transactions accurately and efficiently, while also processing returns and exchanges with a customer-first mindset.
Beyond direct customer interaction, you will play a crucial role in maintaining the appealing presentation of our merchandise. This involves diligently stocking shelves, ensuring products are correctly priced and neatly displayed, and monitoring inventory levels to prevent stock-outs. Maintaining a clean, organised, and safe shopping environment is also key, requiring you to assist with general store upkeep, including cleaning spills, tidying aisles, and ensuring all areas meet our high standards of hygiene and safety. This position offers a fantastic opportunity to develop vital retail skills, contribute meaningfully to a collaborative team, and forge a career path within Africa’s largest food retailer. We are looking for reliable individuals who embody a positive attitude, possess strong interpersonal skills, and are genuinely eager to learn and contribute to the collective success of our Mantsonyane branch. If you are a proactive team player with a knack for problem-solving and a sincere desire to make a difference in your community, we warmly invite you to apply. Become an integral part of a company that not only provides quality products but also invests in its people and the communities it serves, right here in Mantsonyane.
Key Responsibilities
- Greet customers warmly and provide excellent service, assisting with inquiries and product location.
- Operate point-of-sale (POS) systems accurately to process transactions, including cash, card, and mobile payments.
- Stock shelves, rotate merchandise, and ensure products are correctly priced and neatly displayed.
- Maintain a clean, organised, and safe store environment, including aisles, display areas, and checkout counters.
- Assist with inventory management, including receiving deliveries and reporting stock discrepancies.
- Handle customer returns and exchanges professionally and efficiently.
- Adhere to all company policies and procedures, including health, safety, and security protocols.
Required Skills
- Excellent communication and interpersonal skills
- Basic mathematical skills for handling transactions
- Ability to work effectively in a team environment
- Strong attention to detail and organisational skills
- Physical stamina to stand for extended periods and lift moderate weights
Preferred Qualifications
- Previous experience in a retail or customer service role (advantageous, but not essential)
- High school diploma or equivalent
- Familiarity with POS systems
Perks & Benefits
- Competitive salary and performance-based incentives
- Opportunities for career growth and professional development within a large retail group
- Comprehensive on-the-job training
- Staff discounts on store merchandise
- A supportive and inclusive work environment
- Access to employee wellness programs
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your application highlights your customer service experience and your enthusiasm for joining the Shoprite team.