About Company
DoubleTree by Hilton Nungwi is a distinguished beachfront resort nestled on the northern tip of Zanzibar, renowned for its pristine white sands and breathtaking turquoise waters. As part of the globally recognized Hilton brand, we are committed to delivering exceptional guest experiences, characterized by our warm hospitality and the iconic DoubleTree chocolate chip cookie welcome. Our resort offers a luxurious escape with a range of amenities including exquisite dining options, a rejuvenating spa, a vibrant pool area, and a variety of activities designed to immerse guests in the unique culture and beauty of Zanzibar. We pride ourselves on fostering a positive, inclusive, and dynamic work environment where every team member is valued and empowered to contribute to our mission of making guests feel cared for, valued, and respected. Join a team where your passion for service and promotion can truly shine in one of Africa’s most enchanting destinations.
Job Description
Are you a dynamic, enthusiastic, and guest-focused individual looking to kickstart your career in the vibrant hospitality and retail sector? DoubleTree by Hilton Nungwi is seeking a highly motivated Part-Time Retail Promotions Assistant to join our exceptional team. This is an unparalleled opportunity to work within a world-renowned resort, right on the pristine beaches of Nungwi, Zanzibar North.
As a Retail Promotions Assistant, you will be the face of our various on-site retail offerings and exclusive guest experiences. Your primary mission will be to actively engage with our diverse international and local guests, creating memorable interactions while subtly and effectively promoting the fantastic amenities and services available across our resort. Imagine yourself strolling through our beautiful grounds, interacting with guests by the pool, at our restaurants, or within our boutique shop, sharing insights about our luxurious spa treatments, thrilling water sports excursions, delectable dining options, and unique local crafts available for purchase.
This role goes beyond simple sales; it’s about building rapport, understanding guest needs, and enhancing their overall stay through thoughtful recommendations and engaging conversations. You’ll be instrumental in supporting marketing campaigns, helping to set up attractive promotional displays, and distributing engaging collateral that highlights our resort’s unique selling points. We’re looking for someone who thrives on direct interaction, possesses a natural flair for storytelling, and is genuinely passionate about ensuring every guest leaves with cherished memories and perhaps a little piece of Zanzibar.
You will play a crucial role in gathering valuable guest feedback, contributing to our continuous efforts to refine and elevate the DoubleTree by Hilton Nungwi experience. This part-time position offers flexible hours, making it ideal for individuals who are energetic, adaptable, and eager to contribute to a bustling resort environment. If you’re ready to bring your infectious positivity and promotional prowess to a setting where every day is a new opportunity to delight and engage, we encourage you to apply and become a vital part of our hospitality family. Join us in shaping unforgettable moments for our guests while developing your skills in a supportive and internationally recognized brand.
Key Responsibilities
- Actively engage with resort guests to promote various retail products, services, and resort amenities (e.g., spa, dining, excursions, gift shop items).
- Distribute promotional materials, brochures, and flyers to raise awareness about current offers and events.
- Assist in setting up and maintaining attractive promotional displays and retail areas within the resort.
- Gather guest feedback and communicate insights to the management team for continuous improvement.
- Support the planning and execution of on-site promotional events and activities.
- Achieve agreed-upon promotional targets and contribute to guest satisfaction scores.
- Maintain a comprehensive knowledge of resort facilities, services, and local attractions to provide accurate information to guests.
- Collaborate with the sales, marketing, and front office teams to ensure consistent messaging and guest experience.
- Adhere to all resort policies, procedures, and service standards.
Required Skills
- Excellent verbal communication and interpersonal skills in English; proficiency in Swahili is a significant advantage.
- Outgoing, friendly, and enthusiastic personality with a natural ability to connect with people.
- Strong customer service orientation and a genuine desire to enhance guest experiences.
- Ability to work independently and as part of a diverse team in a fast-paced environment.
- Flexibility to work part-time hours, including evenings, weekends, and holidays as required by resort operations.
- Basic understanding of promotional techniques and retail dynamics.
- Neat and professional appearance in accordance with hotel grooming standards.
Preferred Qualifications
- Previous experience in a customer-facing role within hospitality, retail, or promotions.
- Familiarity with the Nungwi area and broader Zanzibar attractions/culture.
- Additional language proficiency (e.g., French, German, Italian, or Spanish).
- A diploma or certificate in Hospitality Management, Marketing, or a related field.
Perks & Benefits
- Competitive part-time salary.
- Meal allowance during working hours.
- Opportunity to work in a luxury international resort brand.
- Access to Hilton team member discounts on hotel stays and F&B worldwide.
- Professional development and career growth opportunities within Hilton.
- A dynamic and supportive work environment.
- Opportunity to live and work in a beautiful beachfront location.
How to Apply
If you are ready to embark on an exciting journey with DoubleTree by Hilton Nungwi and contribute to creating memorable guest experiences, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application.