About Company
Vodacom Lesotho is a leading telecommunications company dedicated to connecting people across the Kingdom of Lesotho. As a subsidiary of the Vodacom Group, we are committed to providing innovative mobile communication services, cutting-edge technology, and exceptional customer experiences. We strive to empower communities, foster economic growth, and bridge the digital divide through reliable network infrastructure and a wide range of products and services. Joining Vodacom Lesotho means becoming part of a forward-thinking organization that values its employees and invests in their professional growth, all while making a significant positive impact on the lives of Basotho.
Job Description
Are you passionate about connecting with people and eager to make a tangible difference in your community? Vodacom Lesotho, a pioneering force in the telecommunications industry, is actively seeking vibrant and dedicated Retail Support Staff to strengthen our team in Khukhune, Butha-Buthe. This isn’t just a job; it’s an opportunity to be at the forefront of digital connectivity, empowering individuals and businesses through our innovative services. As a key member of our retail operations, you will be the welcoming face of Vodacom Lesotho, engaging directly with our diverse customer base. Your primary mission will be to provide outstanding customer service, assisting with a broad spectrum of inquiries ranging from new product activations and service upgrades to bill payments, general account management, and initial technical troubleshooting. You will guide customers through our exciting range of smartphones, data packages, value-added services, and digital solutions, ensuring they find the perfect fit for their needs. This role requires an individual who is not only a natural communicator but also a quick learner, able to adapt to new technologies and confidently explain complex information in an understandable way. You’ll play a critical role in maintaining store aesthetics, managing inventory, processing transactions accurately, and adhering to all operational guidelines. We value proactive problem-solvers who can anticipate customer needs and offer solutions that enhance their overall experience with Vodacom. Your commitment to excellence will be pivotal in building lasting customer relationships and upholding Vodacom’s reputation as a trusted partner. Join us and contribute to a team that is dedicated to bridging the digital divide and enriching lives across Lesotho.
Key Responsibilities
- Provide exceptional customer service, addressing inquiries, and resolving issues efficiently.
- Assist customers with new product activations, service subscriptions, and upgrades.
- Process transactions accurately, including sales, bill payments, and top-ups.
- Educate customers on Vodacom's products, services, and latest promotions.
- Troubleshoot basic technical issues related to devices and network connectivity.
- Maintain an organized and visually appealing retail environment, including merchandise display and cleanliness.
- Manage and reconcile daily inventory, ensuring accurate stock levels.
- Adhere to all company policies, procedures, and security protocols.
- Collaborate with team members to achieve sales targets and enhance overall customer experience.
- Stay updated on product knowledge, industry trends, and competitor offerings.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a friendly and approachable demeanor.
- Ability to work effectively in a fast-paced retail environment.
- Proficiency in using point-of-sale (POS) systems and basic computer applications.
- Demonstrated problem-solving abilities and attention to detail.
- Ability to learn new products and services quickly.
- Reliable, punctual, and highly organized.
Preferred Qualifications
- High School Diploma or equivalent (LGCSE).
- Previous experience in a retail, customer service, or telecommunications role.
- Basic understanding of mobile technology and telecommunications services.
- Fluency in Sesotho and English.
- A proactive attitude and a strong desire to help others.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career growth within Vodacom.
- Employee discounts on Vodacom products and services.
- A supportive and inclusive work environment.
- Access to ongoing training programs.
How to Apply
If you are ready to embark on a rewarding career with Vodacom Lesotho and contribute to connecting communities, we encourage you to apply! Please click on the application link below to submit your detailed CV and a cover letter outlining your suitability for this role. We look forward to reviewing your application.