About Company
Sena Hotel Beira, a distinguished establishment within the prestigious Montebelo Hotels & Resorts group, offers an unparalleled hospitality experience in the vibrant city of Beira. We are dedicated to providing our guests with exceptional service, exquisite dining, and comfortable accommodations. Our team is the heart of our success, and we pride ourselves on fostering a supportive and professional environment where talent can flourish. Joining Sena Hotel Beira means becoming part of a legacy of excellence and a commitment to creating memorable moments for every guest.
Job Description
Sena Hotel Beira is seeking a motivated and guest-focused Room Service Assistant to join our dynamic food and beverage team. This role is perfect for individuals who thrive in a fast-paced environment, possess excellent customer service skills, and appreciate the flexibility that comes with varied work schedules. As a Room Service Assistant, you will be the face of our in-room dining experience, responsible for ensuring that our guests receive prompt, accurate, and high-quality food and beverage service directly to their rooms.
Your primary objective will be to anticipate and fulfill guest requests with efficiency and a friendly demeanor, contributing significantly to their overall comfort and satisfaction during their stay. We understand the importance of work-life balance, and this position offers flexible scheduling options to accommodate your personal needs while ensuring we maintain our high standards of service around the clock. If you are passionate about hospitality, meticulous in your work, and eager to contribute to a renowned hotel’s reputation, we invite you to apply. This role offers a fantastic opportunity to develop your skills within a leading hotel group and make a tangible impact on our guests’ experiences, all while enjoying the benefit of a schedule that can adapt to you.
Key Responsibilities
- Receive and accurately process room service orders, ensuring all details are captured.
- Prepare and set up food and beverage trays and trolleys according to hotel presentation standards.
- Deliver orders to guest rooms promptly and courteously, maintaining a professional and friendly demeanor.
- Present bills accurately and efficiently process cash or card payments.
- Clear used trays and trolleys from guest rooms and designated service areas in a timely manner.
- Maintain cleanliness and organization of the room service pantry, equipment, and serving areas.
- Anticipate guest needs and proactively offer assistance or recommendations.
- Collaborate effectively with kitchen staff, front desk, and other departments to ensure seamless service delivery.
- Adhere strictly to all hotel health, safety, and hygiene regulations, including food handling procedures.
- Monitor and maintain accurate inventory of room service supplies, reporting any shortages.
- Handle guest inquiries and minor concerns professionally, escalating complex issues to management.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation with a genuine desire to assist guests.
- Ability to work efficiently and accurately in a fast-paced environment.
- Exceptional organizational skills and attention to detail.
- Physical stamina to stand, walk, push trolleys, and lift moderate weights for extended periods.
- Proficiency in English; knowledge of Portuguese is highly advantageous.
- Flexibility to work various shifts, including mornings, evenings, weekends, and public holidays.
- Basic mathematical skills for order taking and payment processing.
Preferred Qualifications
- Previous experience in a hotel room service, restaurant, or customer service role.
- Familiarity with Point of Sale (POS) systems.
- Hospitality or tourism-related certification or training.
Perks & Benefits
- Competitive monthly salary with service charge opportunities.
- Flexible scheduling options designed to promote work-life balance.
- Opportunities for career advancement and professional development within Montebelo Hotels & Resorts.
- A dynamic, collaborative, and supportive work environment.
- Complimentary meals during shifts.
- Employee discounts on hotel services and amenities (where applicable).
How to Apply
Interested candidates are encouraged to submit their application by clicking the link below. Please ensure your CV highlights your relevant experience and commitment to exceptional guest service.