About Company
OK Zimbabwe Limited is one of the largest and most well-established retail supermarket chains in Zimbabwe. With a rich history spanning decades, we are dedicated to providing communities across the nation with a diverse range of quality products at competitive prices. Our Mvurwi branch plays a vital role in serving the local community, upholding our commitment to customer satisfaction, and contributing to the economic growth of the region. Joining OK Zimbabwe means becoming part of a legacy of retail excellence, customer-centric values, and community service. We pride ourselves on creating a supportive environment where our employees can thrive and make a tangible impact.
Job Description
Are you a highly motivated and results-driven individual with a passion for sales and exceptional customer service? OK Zimbabwe Limited is seeking an energetic and proactive Sales Executive to join our dynamic team at our Mvurwi branch. This pivotal role involves actively driving sales, building strong, lasting relationships with our valued customers, and identifying new opportunities to expand our market presence within Mvurwi and its surrounding areas. You will be at the forefront of our customer interactions, responsible for understanding their needs, effectively promoting our extensive range of products, and ensuring an outstanding shopping experience that encourages repeat business and fosters customer loyalty. We are looking for someone who can not only meet but consistently exceed ambitious sales targets, contribute positively to the store’s vibrant atmosphere, and embody the OK Zimbabwe commitment to excellence in all interactions. If you thrive in a fast-paced retail environment, possess a strong commercial acumen, and have the ambition to grow with a leading Zimbabwean retailer, this is your chance to make a significant impact on our success and your own career trajectory.
Key Responsibilities
- Achieve and consistently exceed assigned monthly and quarterly sales targets and key performance indicators.
- Actively engage with customers on the sales floor, understanding their specific needs, and recommending suitable products.
- Promote special offers, new arrivals, and loyalty programs to maximize sales opportunities and enhance customer value.
- Build and maintain strong, lasting customer relationships through excellent service, follow-up, and problem-solving.
- Provide accurate and helpful information about products, pricing, and store policies to enhance the customer's shopping experience.
- Handle customer inquiries and complaints efficiently and courteously, ensuring customer satisfaction.
- Contribute to the overall positive atmosphere and efficient operation of the store, including merchandising and stock rotation.
- Monitor local market trends, competitor activities, and customer feedback to identify potential business opportunities and areas for improvement.
Required Skills
- Proven track record in sales, preferably within a fast-moving consumer goods (FMCG) or retail environment.
- Exceptional communication, interpersonal, and negotiation skills with a natural ability to connect with people.
- Strong customer service orientation with a proactive, friendly, and problem-solving approach.
- Ability to work independently, demonstrate initiative, and also thrive as part of a collaborative team.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite, particularly Excel for reporting).
- Excellent organizational and time management skills to handle multiple priorities effectively.
- A results-oriented mindset with a strong drive to achieve and surpass targets.
Preferred Qualifications
- A Diploma or Degree in Sales, Marketing, Business Administration, or a related commercial field.
- Previous experience specifically within the supermarket or general retail sector in Zimbabwe.
- Demonstrated knowledge of the Mvurwi local market, customer base, and community dynamics.
- Ability to speak local languages common in the Mvurwi area in addition to English.
Perks & Benefits
- Competitive basic salary complemented by an attractive commission structure based on performance.
- Extensive opportunities for professional development and career advancement within a large, stable organization.
- Generous employee discount benefits on a wide range of products available in our stores.
- Comprehensive health and wellness programs.
- A supportive and collaborative work environment that values teamwork and individual contributions.
- Contribution to a leading national brand and its impact on local communities.
How to Apply
We invite all qualified and interested candidates to apply for this exciting opportunity. Please click on the application link below to submit your detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to the OK Zimbabwe family.