About Company
Accelerate your career in Birmingham’s dynamic automotive sector. Career.zycto specializes in connecting exceptional talent with premier workshops and dealerships. We understand the unique demands of a Service Advisor role and excel at matching your passion for customer care and vehicle knowledge with employers who truly value it. Our partners prioritize an engaging work environment, professional growth, and delivering unparalleled service. If you’re a dedicated Service Advisor seeking a supportive team and opportunities to shine, Career.zycto is your trusted guide to finding that ideal next step. Let us help you navigate your professional journey with precision and expertise.
Job Description
Are you a highly motivated and customer-focused individual with a passion for the automotive industry? Career.zycto is currently seeking a talented Service Advisor to join a reputable automotive service centre in the bustling Washwood Heath area of Birmingham. This is an exceptional opportunity to be the crucial link between our valued customers and our skilled technical team, ensuring a seamless and positive experience for everyone.
As a Service Advisor, you will be the first point of contact for customers, responsible for accurately identifying their vehicle service and repair needs, providing clear explanations of work to be performed, and managing their expectations from booking to vehicle handover. You will play a pivotal role in building strong customer relationships, advising on necessary maintenance, upselling relevant services, and resolving any queries or concerns with professionalism and efficiency. We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and has a strong commitment to delivering outstanding customer satisfaction.
This role requires a blend of technical understanding and exceptional interpersonal abilities. You’ll be responsible for booking appointments, creating accurate job cards, managing service schedules, and ensuring all documentation is completed correctly. A keen eye for detail and a proactive approach to problem-solving are essential. You will collaborate closely with technicians, parts departments, and sales teams to ensure a coordinated and high-quality service delivery. If you are passionate about cars, dedicated to customer service excellence, and eager to contribute to a thriving automotive business, we encourage you to apply. Join a team where your expertise is valued, and your career growth is supported.
Key Responsibilities
- Greet customers warmly and professionally, identifying their service and repair needs.
- Prepare accurate and detailed job cards for technicians, ensuring all customer requests and vehicle details are captured.
- Explain technical diagnoses and necessary repairs to customers in an understandable manner.
- Provide accurate cost estimates and obtain customer authorization for work to be performed.
- Manage and maintain the service diary, scheduling appointments efficiently.
- Update customers regularly on the status of their vehicle and any additional work required.
- Upsell relevant services, maintenance plans, and accessories based on vehicle inspection and customer needs.
- Process customer payments and vehicle handover professionally.
- Handle customer queries, complaints, and feedback with a calm and solution-oriented approach.
- Liaise with the parts department to ensure timely availability of components.
- Maintain a clean, organised, and professional reception area.
Required Skills
- Proven experience as a Service Advisor or in a customer-facing role within the automotive industry (minimum 2.5 years).
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal abilities.
- Proficiency with automotive dealership management systems (DMS) and Microsoft Office Suite.
- Solid understanding of vehicle maintenance, repairs, and common automotive terminology.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Full UK driving license.
Preferred Qualifications
- NVQ Level 2 or 3 in Customer Service or a related field.
- Previous experience with a specific brand or manufacturer's service procedures.
- Sales experience with a proven track record of upselling.
Perks & Benefits
- Competitive salary package with performance-based incentives.
- Opportunities for continuous professional development and training.
- Supportive and collaborative team environment.
- Generous holiday allowance.
- Employee discount on services and parts.
- Pension scheme.
How to Apply
Ready to drive your career forward? Click the application link below to submit your CV and a cover letter detailing your experience and why you are the ideal candidate for this Service Advisor role. We look forward to receiving your application!
