About Company
Userful Corporation is a leading innovator in visual networking solutions, revolutionizing how organizations worldwide manage and display high-performance video and interactive content. Our software-defined AV-over-IP platform empowers enterprises across various sectors, including control rooms, digital signage, corporate lobbies, and mission-critical operations, to create stunning visual experiences with unparalleled flexibility, scalability, and ease of management. We are a dynamic, fast-paced technology company at the forefront of the AV industry’s evolution, dedicated to fostering a culture of continuous learning, innovation, and collaborative success. Userful is built on the belief that great ideas come from diverse perspectives and a supportive environment. Located in Calgary, we pride ourselves on pushing technological boundaries while maintaining a vibrant and engaging workplace. Join our passionate team and contribute to shaping the future of visual communications globally.
Job Description
Are you a highly motivated individual with a passion for technology, eager to launch your career in software deployment? Userful Corporation invites you to apply for our Software Deployment Trainee position, an exciting entry-level opportunity within our technical team in Saddle Ridge, Calgary. This role is specifically designed for individuals with a foundational understanding of IT concepts, exceptional problem-solving abilities, and an insatiable desire to learn the practical applications of deploying, configuring, and maintaining cutting-edge visual networking software solutions.
As a Software Deployment Trainee, you will be immersed in a hands-on learning environment, working directly alongside our seasoned engineers and support specialists. You’ll gain invaluable real-world experience assisting with software package preparation, system configuration, conducting preliminary troubleshooting, and ensuring the seamless operation of our visual platforms for a diverse global clientele. This is more than just an entry-level job; it’s a comprehensive development program crafted to equip you with the essential skills and in-depth knowledge required to excel as a proficient software deployment professional. We are looking for curious, proactive learners who are committed to delivering quality and possess a strong work ethic. If you’re ready to embrace a challenging yet immensely rewarding journey where your contributions directly impact our innovative product and customer success, we strongly encourage your application. This position offers a clear structured learning path, dedicated mentorship, and significant opportunities for career advancement within a company that is truly transforming the audio-visual industry.
Key Responsibilities
- Assist senior deployment specialists in the meticulous preparation and efficient execution of software installations and configurations for client projects.
- Learn, understand, and rigorously apply industry best practices for deploying Userful's software-defined AV-over-IP platform across diverse hardware and network environments.
- Actively participate in comprehensive testing and quality assurance activities to verify that deployed solutions meet stringent specified requirements and performance standards.
- Create and maintain clear, concise documentation for deployment procedures, system configurations, and troubleshooting steps to enrich our internal knowledge base.
- Provide initial-level technical support and proactive troubleshooting for deployment-related inquiries and issues, escalating complex problems to senior team members when necessary.
- Collaborate effectively with our development and customer support teams to understand new product features, identify potential deployment challenges, and contribute to process improvements.
- Maintain up-to-date knowledge of Userful's evolving product suite, relevant industry trends, and emerging deployment technologies.
- Assist in the careful setup and configuration of client-specific hardware and software components, ensuring compatibility and optimal performance.
- Contribute to continuous improvement initiatives aimed at enhancing deployment tools, methodologies, and overall operational efficiency.
Required Skills
- Strong foundational understanding of computer hardware, operating systems (e.g., Windows, Linux), and fundamental networking principles (TCP/IP, LAN/WAN).
- Demonstrated ability to quickly grasp new technologies and adapt to evolving technical environments and frameworks.
- Excellent problem-solving and analytical skills, coupled with a meticulous attention to detail.
- Effective communication skills, both written and verbal, for clear and concise internal and external interactions.
- Ability to work both independently and collaboratively as an integral part of a dynamic, team-oriented environment.
- Proficiency in utilizing various office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- A proactive and eager approach to learning and professional development.
Preferred Qualifications
- Relevant technical certifications (e.g., CompTIA A+, Network+, Linux+) are considered a significant asset.
- Basic familiarity with scripting languages (e.g., PowerShell, Bash) or automation tools.
- Exposure to virtualization technologies (e.g., VMware, VirtualBox, Hyper-V).
- Prior experience or academic exposure to Audio-Visual (AV) technologies or multimedia systems.
- Experience with ticketing systems or basic customer support interactions.
Perks & Benefits
- Comprehensive health, dental, and vision insurance coverage.
- Generous paid time off and observance of all statutory holidays.
- Dedicated opportunities for professional development, training, and continuous learning.
- Structured mentorship programs to support and accelerate your career growth.
- A modern, vibrant office environment designed for collaboration and innovation.
- Regular team-building events, social gatherings, and company outings.
- Direct access to cutting-edge technology and participation in groundbreaking projects.
- Complimentary on-site parking and convenient access to public transportation routes.
- Employee assistance program for personal and professional support.
How to Apply
Interested candidates who meet the qualifications and are excited by this opportunity are strongly encouraged to click on the application link below to submit their comprehensive resume and a compelling cover letter. Please use your cover letter to articulate your interest in this specific role, highlight what makes you a great fit for Userful Corporation, and detail any relevant coursework, personal projects, or experiences that demonstrate your technical aptitude and eagerness to learn. We appreciate all applications received, but kindly note that only those selected for an interview will be contacted.