About Company
FreshBooks is a leading cloud-based accounting software designed specifically for small business owners and their clients. Based in Toronto, we empower millions of entrepreneurs worldwide to manage their finances with ease, efficiency, and confidence. Our innovative platform streamlines invoicing, expense tracking, time tracking, and more, allowing our users to focus on what they do best: running their businesses. We are a team of passionate innovators, dedicated to creating exceptional user experiences and fostering a culture of collaboration, growth, and continuous learning. At FreshBooks, we believe in empowering our employees to make a real impact and grow their careers within a supportive and dynamic environment. Join FreshBooks and be part of a company that truly cares about helping small businesses succeed and thrive in the modern economy.
Job Description
Are you passionate about technology, possess an eagle eye for detail, and eager to kickstart your career in software quality assurance? FreshBooks is looking for an enthusiastic and detail-oriented Software QA Trainee to join our dynamic remote team. This is an unparalleled opportunity for an aspiring QA professional to gain hands-on experience in a fast-paced software development environment, working with cutting-edge cloud accounting solutions that impact millions globally. As a Remote Software QA Trainee, you will work closely with experienced QA engineers, developers, and product managers to ensure the highest quality of our award-winning platform. You’ll be immersed in the fundamentals of software testing, including test case design, execution, effective defect reporting, and various testing methodologies (both manual and automated). This role is specifically designed to provide comprehensive training and mentorship, equipping you with the essential skills and foundational knowledge needed to excel in a vital area of software development. You will play a crucial role in identifying bugs, improving overall user experience, and contributing to the reliability and performance of our products. If you are a curious, analytical problem-solver with a strong desire to learn, contribute to a product used by millions, and grow within a leading tech company, we strongly encourage you to apply. This remote position offers the flexibility to work from anywhere in Canada, while being fully integrated into our vibrant, Toronto-centric culture.
Key Responsibilities
- Participate actively in the design, development, and execution of comprehensive test plans and test cases for new features and existing functionalities.
- Rigorously identify, accurately document, and diligently track software defects and inconsistencies using our chosen bug tracking system.
- Collaborate closely and effectively with software developers and product managers to thoroughly understand requirements and ensure maximum test coverage.
- Perform various critical types of testing, including functional, regression, integration, and user acceptance testing, to guarantee product integrity.
- Assist in the systematic setup and meticulous maintenance of test environments, ensuring they are always ready for testing activities.
- Actively learn and diligently apply industry-standard QA best practices and methodologies to enhance testing efficiency and effectiveness.
- Contribute meaningfully to the continuous improvement of our QA processes, tools, and overall testing strategies.
- Provide clear, concise, and constructive feedback on product quality to the development team, fostering a culture of continuous improvement.
- Engage in continuous learning and professional development within the dynamic QA domain, staying abreast of new technologies and trends.
Required Skills
- Strong analytical and problem-solving abilities with a logical approach.
- Exceptional attention to detail and a high degree of thoroughness in all tasks.
- Effective written and verbal communication skills, able to articulate findings clearly.
- Basic understanding of software development lifecycle (SDLC) concepts.
- High motivation, proactivity, and a strong desire to learn and grow in a QA career.
- Ability to work both independently and collaboratively as part of a remote team.
- Proficiency with basic computer applications, web browsers, and general tech literacy.
Preferred Qualifications
- Bachelor's degree or college diploma in Computer Science, Engineering, Information Technology, or a closely related field (or equivalent practical experience).
- Familiarity with any programming language (e.g., Python, JavaScript, Java) is considered a valuable asset.
- Exposure to fundamental testing concepts or quality assurance principles through academic coursework or personal projects.
- Basic knowledge of database concepts (e.g., SQL) or experience with API testing tools (e.g., Postman).
- Experience using bug tracking systems (e.g., Jira) or test management tools in any capacity.
Perks & Benefits
- Comprehensive health, dental, and vision benefits from day one.
- Generous paid time off and flexible work arrangements to support work-life balance.
- Dedicated budget for professional development and continuous learning opportunities.
- Remote-first culture with vibrant opportunities for virtual team connection and engagement.
- Employee assistance program and robust mental health support resources.
- Retirement savings plan with competitive company matching contributions.
- Access to modern tools, cutting-edge technologies, and innovative software.
- Clear pathways and abundant opportunities for career growth within a leading tech company.
- Regular virtual social events, team-building activities, and recognition programs.
How to Apply
Ready to launch your QA career with FreshBooks? Click on the application link below to visit our official careers page. Please navigate the page to search for relevant entry-level or trainee opportunities, and submit your resume along with a compelling cover letter outlining your genuine interest in software quality assurance and why you believe you’re an excellent fit for FreshBooks.