About Company
Seeking to make a tangible impact? Career.zycto is at the vanguard of delivering innovative tech solutions, establishing itself as a leader in client success and operational excellence. For a Technical Support Specialist, this means a chance to dive deep into complex challenges, directly enhancing user experiences and ensuring seamless business continuity. We champion a culture of continuous learning and mutual support, believing that our collective expertise drives our success. If you’re passionate about technology and dedicated to empowering users, Career.zycto offers an unparalleled platform to grow your career and contribute significantly to our dynamic team. Your problem-solving skills will be highly valued here.
Advertisement
Job Description
Are you a problem-solver with a passion for technology and a knack for helping people? Career.zycto is seeking an enthusiastic and skilled Technical Support Specialist to join our dynamic team in a hybrid work model. In this essential role, you will be the first point of contact for our users, diagnosing and resolving a wide range of technical issues to ensure their seamless productivity. We understand the importance of a flexible work environment, offering the best of both worlds – collaborative in-office sessions and focused remote work – to foster innovation and work-life balance.
As a Technical Support Specialist at Career.zycto, you’ll be instrumental in maintaining the operational efficiency of our systems and empowering our users. You’ll engage with diverse technical challenges daily, from software glitches and hardware malfunctions to network connectivity issues and user account management. This position is perfect for someone who thrives on investigation, enjoys breaking down complex problems into manageable solutions, and communicates with clarity and empathy. You’ll contribute directly to our reputation for outstanding service and technical excellence, making a tangible difference in the day-to-day operations of our rapidly evolving organization. We offer a supportive environment for professional growth, encouraging you to expand your technical expertise and advance your career within the IT landscape.
Key Responsibilities
- Provide timely and effective first-line technical support via phone, email, and chat for hardware, software, and network-related issues.
- Diagnose and resolve technical problems across various operating systems (Windows, macOS), productivity suites, and proprietary applications.
- Perform remote troubleshooting and guide users through step-by-step solutions, ensuring clear and understandable instructions.
- Document all support interactions, resolutions, and relevant technical information accurately in our ticketing system.
- Escalate complex or unresolved issues to higher-tier support teams or specialists with comprehensive notes and analysis.
- Assist with user account management, password resets, and access permissions.
- Participate in the deployment, configuration, and maintenance of IT equipment and software.
- Contribute to the creation and maintenance of knowledge base articles and user guides to empower self-service.
- Collaborate with other IT team members to identify trends, root causes, and implement preventive measures.
Required Skills
- Proven experience in a technical support role, demonstrating strong diagnostic and problem-solving abilities.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with help desk software/ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Desk).
- Basic understanding of network concepts (TCP/IP, DNS, VPN) and common network troubleshooting.
- Strong customer service orientation and ability to maintain a positive, professional demeanor under pressure.
- Ability to work independently and as part of a team in a fast-paced, hybrid environment.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
- Experience with remote desktop technologies and mobile device management (MDM).
- Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) or SaaS applications.
- Knowledge of scripting languages (e.g., PowerShell, Python) for automation.
- Experience supporting video conferencing tools and collaboration platforms.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and company holidays.
- 401(k) retirement plan with company matching contributions.
- Opportunities for professional development and continuous learning.
- Flexible hybrid work model, blending in-office collaboration with remote work convenience.
- Employee assistance programs and wellness initiatives.
- Modern office environment with state-of-the-art technology.
- Team-building events and a supportive company culture.
How to Apply
Interested candidates are encouraged to click the application link below to submit their resume and cover letter. Please ensure your application highlights your experience in technical support and your alignment with a hybrid work model.
Advertisement
