About Company
Nestled on the pristine white sands of Michamvi Peninsula, The Loop Beach Resort is a tranquil oasis offering breathtaking views of the Indian Ocean and an authentic Zanzibari experience. We are a boutique resort dedicated to providing our guests with unforgettable holidays, blending local charm with modern comforts. Our commitment to exceptional service, sustainable tourism, and creating a warm, welcoming atmosphere sets us apart. At The Loop, we believe in fostering a community for both our guests and our team, celebrating the unique culture and natural beauty of Zanzibar. We pride ourselves on offering a range of curated experiences, from thrilling water sports to serene sunset cruises, all designed to immerse our visitors in the magic of the island. Joining The Loop Beach Resort means becoming part of a passionate family dedicated to excellence and making dreams come true for travellers from around the globe.
Job Description
Are you an organized, friendly, and detail-oriented individual with a passion for helping people explore the wonders of Zanzibar? The Loop Beach Resort is seeking a dedicated Ticketing Office Clerk to join our vibrant team in Pingwe, Michamvi. In this pivotal role, you will be the first point of contact for our guests looking to book excursions, transfers, and various activities, ensuring a seamless and memorable experience from inquiry to confirmation. While the core of this position is based within our on-site ticketing office, we understand the importance of work-life balance and offer flexible scheduling options to accommodate personal commitments, making this an ideal opportunity for those seeking a dynamic yet adaptable work environment.
You will be instrumental in processing and managing all guest bookings, providing comprehensive and accurate information about local attractions, tours, and resort services. This includes everything from diving trips to spice farm tours and airport transfers. You’ll be responsible for handling reservations, issuing tickets, processing payments through various systems, and maintaining meticulous records. Beyond the administrative tasks, a crucial aspect of this role is customer engagement. You’ll be expected to actively listen to guest preferences, offer tailored recommendations, and resolve any inquiries or issues with a professional and welcoming demeanor. A deep understanding of local culture, geography, and tourist offerings across Zanzibar will be essential to excel in this position.
This role demands excellent communication skills, both written and verbal, a proactive approach to problem-solving, and the ability to work effectively both independently and as part of a close-knit team. We are looking for someone who thrives in a fast-paced, international environment and is genuinely excited about being a part of crafting unforgettable travel experiences for our guests. If you are passionate about hospitality, possess a keen eye for detail, and love being the go-to person for all things travel-related, we invite you to become a key member of The Loop Beach Resort family and help us continue to create magical moments for our visitors.
Key Responsibilities
- Manage and process all guest inquiries and bookings for excursions, transfers, and resort activities.
- Provide accurate and detailed information about local attractions, services, and pricing.
- Issue tickets and confirmations, ensuring all booking details are correct.
- Process payments efficiently using various payment methods and maintain accurate financial records.
- Maintain up-to-date knowledge of all resort offerings and local tour options.
- Assist guests with itinerary planning and offer personalized recommendations.
- Resolve guest complaints and inquiries promptly and professionally.
- Collaborate with internal departments (e.g., front desk, operations) to ensure smooth service delivery.
- Maintain a clean, organized, and welcoming ticketing office environment.
- Contribute to a positive guest experience by providing exceptional customer service.
Required Skills
- Proven experience in customer service or a front-facing hospitality role (minimum 1 year).
- Excellent verbal and written communication skills in English and Swahili.
- Proficiency in basic computer applications (Microsoft Office Suite, email).
- Strong organizational skills and attention to detail.
- Ability to handle cash and process payments accurately.
- In-depth knowledge of Zanzibar's tourist attractions, activities, and local culture.
- A friendly, approachable, and professional demeanor.
Preferred Qualifications
- Previous experience with reservation systems or ticketing software.
- Additional language proficiency (e.g., German, French, Italian).
- Certification in tourism or hospitality management.
- Ability to adapt to flexible working hours, including weekends and public holidays as needed.
Perks & Benefits
- Competitive monthly salary commensurate with experience.
- Opportunity for flexible working hours.
- Staff meals provided during shifts.
- Work in a beautiful, serene beach resort environment.
- Be part of a supportive and international team.
- Opportunities for learning about Zanzibar's tourism sector.
How to Apply
If you are passionate about hospitality and meet the qualifications for this role, we encourage you to apply. Please click on the link below to submit your application directly via email. Ensure your CV and a cover letter outlining your experience and why you are the ideal candidate for this position are attached.