About Company
Chukka Caribbean Adventures is the largest nature-adventure tour operator in the Caribbean, celebrated for delivering exhilarating and authentic experiences. With a strong commitment to showcasing the natural beauty and vibrant culture of Jamaica, Chukka offers a diverse portfolio of activities including ATV tours, ziplining, river tubing, horseback riding, and more. Our mission is to create unforgettable memories for guests from around the world, all while upholding the highest standards of safety, environmental responsibility, and local community engagement. We pride ourselves on our dynamic team, innovative spirit, and passion for adventure, making Chukka not just a workplace, but a launchpad for exciting careers in tourism and hospitality.
Job Description
Are you passionate about creating unforgettable experiences for travelers? Do you thrive in a fast-paced environment where every day brings new adventures? Chukka Caribbean Adventures is seeking an enthusiastic and highly organized Tour Coordination Assistant with a knack for flexible schedules to join our vibrant team in Mammee Bay, Ocho Rios. In this pivotal role, you will be instrumental in ensuring the seamless execution of our world-class tours, contributing directly to the magical memories our guests take home. This position is ideal for individuals who excel at multitasking, possess exceptional communication skills, and are adaptable to varying operational demands.
As a Tour Coordination Assistant, you will be the backbone of our daily tour operations, working closely with various departments including guest services, tour guides, transportation, and management. Your primary objective will be to support the logistical flow of tours, from initial guest check-ins and manifest management to coordinating departures and arrivals, and addressing any on-the-spot challenges. We understand that the tourism industry operates beyond traditional office hours, and this role is designed to offer flexibility in scheduling, allowing you to contribute your skills during peak operational times, which may include weekends and holidays. If you’re looking for a role where your organizational prowess and problem-solving abilities can shine, all while being immersed in the exciting world of Caribbean adventure tourism, then we encourage you to apply. This is more than just a job; it’s an opportunity to be part of a team that brings joy and adventure to thousands of visitors each year, shaping their perception of our beautiful island.
Key Responsibilities
- Assist with guest check-in procedures, ensuring accuracy of bookings and providing essential pre-tour information.
- Manage and update tour manifests, communicating changes effectively to relevant teams (guides, drivers, operations).
- Coordinate the timely departure and return of tours, monitoring schedules and making real-time adjustments as needed.
- Act as a central point of contact for tour guides and drivers, relaying important updates and resolving operational queries.
- Provide exceptional customer service, addressing guest inquiries, concerns, and special requests with professionalism and efficiency.
- Monitor tour capacity and availability, assisting with last-minute bookings and cancellations.
- Prepare and distribute daily operational reports, ensuring all documentation is accurate and complete.
- Assist in the reconciliation of tour receipts and manage basic administrative tasks.
- Proactively identify and resolve potential issues or delays to ensure a smooth and enjoyable guest experience.
- Uphold all company safety standards and operational protocols.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong organizational abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize in a dynamic, fast-paced environment.
- Exceptional problem-solving skills and a proactive approach.
- Customer service-oriented mindset with a friendly and professional demeanor.
- Ability to work flexible hours, including weekends and public holidays.
Preferred Qualifications
- Associate's degree or higher in Tourism, Hospitality Management, or a related field.
- Previous experience (1+ years) in a coordination, administrative, or customer service role, preferably within the tourism or hospitality sector.
- Familiarity with tour booking software and reservation systems.
- Knowledge of local attractions and the Jamaican tourism industry.
- Ability to communicate in additional languages (e.g., Spanish, German, French).
Perks & Benefits
- Competitive salary and performance incentives.
- Comprehensive health and wellness benefits package.
- Paid time off and holiday pay.
- Opportunities for professional development and career advancement within a leading tourism company.
- Employee discounts on Chukka tours and activities for you and your family.
- A vibrant, supportive, and adventure-filled work environment.
- Training programs to enhance your skills in tourism operations and customer service.
- Contribution to a company dedicated to sustainable tourism and community development.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume and cover letter highlight your relevant experience and passion for the tourism industry. We look forward to reviewing your application!