About Company
Dana Tours is a leading tour operator and destination management company based in Mozambique, with a rich history of crafting unforgettable travel experiences. For over two decades, we’ve been dedicated to showcasing the breathtaking beauty, vibrant culture, and unique adventures that Mozambique has to offer. From pristine beaches and vibrant marine life to historical cities and captivating wildlife, we specialize in tailor-made itineraries for both local and international visitors. Our commitment to excellence, sustainable tourism, and creating genuine connections with our destinations and clients sets us apart. We believe in providing immersive and responsible travel options that benefit both our guests and the local communities. Join our passionate team and help us continue to deliver exceptional journeys that leave a lasting impression and promote Mozambique as a premier travel destination.
Job Description
Are you an enthusiastic, organized, and customer-focused individual with a passion for travel and a deep love for Mozambique? Dana Tours, a premier destination management company, is seeking a dedicated Full-Time Tour Guide Assistant to join our dynamic team in Maputo. This pivotal role supports our experienced tour guides in delivering seamless, enriching, and memorable experiences for our diverse clientele. As a Tour Guide Assistant, you will be the backbone of our operational success, handling logistical details, coordinating with local partners, and ensuring every tour runs smoothly from start to finish. You’ll have the opportunity to interact with guests, learn the intricacies of tour management, and contribute directly to crafting the ‘trip of a lifetime’ for visitors exploring the wonders of Maputo and beyond. This is more than just a support role; it’s an opportunity to immerse yourself in the tourism industry, develop invaluable skills, and grow with a company committed to showcasing the best of Mozambique. We are looking for someone who thrives in a fast-paced environment, possesses excellent problem-solving abilities, and is eager to go the extra mile to ensure guest satisfaction. If you are detail-oriented, a natural communicator, and ready to embark on an exciting career path in tourism, we encourage you to apply. You will play a crucial part in the operational success of our tours, ensuring that all aspects, from transport and accommodation to activity bookings and local coordination, are perfectly orchestrated. This role demands a proactive approach, a keen eye for detail, and a genuine passion for creating positive travel memories for our guests. You will be instrumental in preparing tour documentation, managing guest manifests, and assisting with last-minute adjustments to ensure flexibility and responsiveness to unforeseen circumstances. Beyond the administrative tasks, you’ll often be on the ground, helping guides manage groups, providing support during excursions, and ensuring the comfort and safety of our guests. This role is ideal for someone looking to gain hands-on experience in a vibrant tourism market, working alongside seasoned professionals. You will learn about destination specifics, supplier relations, and crisis management, all while contributing to a reputation for exceptional service. Join us in making every journey an adventure, and become a vital part of a team that believes in the transformative power of travel.
Key Responsibilities
- Assist lead tour guides in managing group logistics and schedules efficiently.
- Verify and prepare necessary tour documentation, including manifests, permits, and vouchers.
- Coordinate proactively with local suppliers (transport, accommodation, activity providers) to confirm bookings and services.
- Provide attentive support to guests, addressing inquiries, and ensuring their comfort and satisfaction throughout the tour.
- Assist with baggage handling and guest transfers, ensuring smooth transitions.
- Maintain accurate records of tour expenses and provide all necessary receipts and reports.
- Handle on-the-ground problem-solving and manage minor incidents or schedule changes efficiently and professionally.
- Learn and share local knowledge, cultural insights, and historical facts with guests under the guide's supervision.
- Ensure strict compliance with all safety protocols and company policies during excursions.
- Prepare and organize equipment or materials required for specific tour activities.
- Assist in collecting feedback from guests to contribute to continuous service improvement.
Required Skills
- Excellent organizational and time management skills with an eye for detail.
- Strong interpersonal and communication skills (verbal and written) in a multicultural context.
- Proficiency in Portuguese and English (spoken and written) is mandatory.
- Ability to work effectively in a team-oriented and fast-paced environment.
- Demonstrated problem-solving capabilities and a proactive, can-do attitude.
- Basic computer literacy (Microsoft Office Suite, email, and internet navigation).
- A genuine passion for travel and showcasing the unique beauty of Mozambique.
- Ability to handle physical demands of the job, including lifting baggage and prolonged standing/walking.
Preferred Qualifications
- Previous experience (at least 1 year) in a tourism, hospitality, or customer service role.
- Knowledge of an additional language (e.g., French, Spanish, or Swahili).
- First Aid and CPR certification.
- Valid Mozambican driving license (Category B or higher).
- Familiarity with Maputo's key attractions, history, and culture.
- Diploma or certificate in Tourism, Hospitality, or a related field.
Perks & Benefits
- Competitive monthly salary commensurate with experience.
- Opportunities for professional development and growth within the vibrant tourism sector.
- Exposure to diverse cultures and international clientele.
- A dynamic, collaborative, and supportive work environment.
- Staff discounts on selected tours and travel services.
- Paid annual leave and public holidays.
- Contribution to a passionate team dedicated to showcasing the wonders of Mozambique.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your comprehensive CV and a compelling cover letter highlighting your relevant experience, language proficiency, and passion for tourism in Mozambique are attached. We look forward to reviewing your application!