About Company
At Career.zycto, we believe in connecting passion with purpose. For a Tourism Coordinator, this means joining a vibrant team dedicated to showcasing the natural beauty and rich culture of Mozambique. We’re not just filling roles; we’re building careers within the dynamic travel sector, offering unparalleled opportunities for growth and impact. Our commitment to excellence and innovation makes us an exciting place to craft unforgettable experiences for travelers. Here, your enthusiasm for local heritage and meticulous organizational skills will truly flourish, contributing directly to the region’s burgeoning tourism landscape.
Job Description
Are you a highly organized, enthusiastic individual with a deep passion for travel and a keen eye for detail? Career.zycto is seeking a dedicated Tourism Coordinator to join our dynamic team in Pundanhar, Palma. This pivotal role involves orchestrating seamless travel experiences for our clients, from initial inquiry to post-trip follow-up. You will be instrumental in developing and managing local tour packages, coordinating with local service providers such as hotels, transport companies, guides, and activity operators, all while ensuring an exceptional level of customer satisfaction. Your day-to-day will involve a blend of administrative tasks, client communication, logistical planning, and problem-solving, all aimed at delivering memorable journeys through the stunning landscapes and vibrant culture of Mozambique.
As a Tourism Coordinator, you will act as the primary point of contact for clients, advising them on destinations, itineraries, and travel options that align with their interests and budget. You’ll be responsible for booking accommodations, flights, ground transportation, and excursions, as well as preparing all necessary travel documents and itineraries. A strong understanding of the local tourism landscape in Palma and surrounding areas will be crucial for curating authentic and enriching experiences. This role demands excellent communication skills, both written and verbal, as you will interact with a diverse group of stakeholders, including international clients, local communities, and business partners. If you thrive in a fast-paced environment, possess an unwavering commitment to quality service, and are eager to contribute to the growth of sustainable tourism in Mozambique, we encourage you to apply. This is a unique opportunity to make a tangible impact, shaping unforgettable adventures and promoting the rich heritage of our beautiful region. We are looking for someone who can not only manage logistics but also infuse every itinerary with a sense of wonder and local charm, ensuring that every traveler leaves with cherished memories.
Key Responsibilities
- Develop, coordinate, and manage comprehensive tourism packages and itineraries tailored to client needs.
- Liaise effectively with hotels, resorts, transport providers, local guides, and other suppliers to ensure smooth operations.
- Handle client inquiries, provide expert advice on destinations, activities, and travel logistics.
- Process bookings for accommodations, flights, ground transfers, and excursions, ensuring accuracy and timely confirmation.
- Prepare and distribute detailed travel documents, vouchers, and pre-trip information to clients.
- Monitor travel arrangements, proactively address any issues or changes, and provide real-time support to travelers.
- Maintain up-to-date knowledge of local attractions, cultural events, and regional tourism trends in Palma and Mozambique.
- Assist in the development of marketing materials and promotional activities for tourism offerings.
- Manage budgets and financial transactions related to travel packages.
- Collect and analyze client feedback to continuously improve service quality and offerings.
Required Skills
- Proven experience in tourism coordination, travel agency operations, or hospitality management.
- Excellent organizational and multitasking abilities with strong attention to detail.
- Exceptional communication and interpersonal skills in English and Portuguese (verbal and written).
- Proficiency in using travel booking software, GDS systems, or similar tourism management platforms.
- Strong geographical knowledge of Mozambique, particularly the Cabo Delgado province and Palma region.
- Ability to work independently and as part of a team in a fast-paced, client-focused environment.
- Problem-solving skills and the ability to handle unexpected situations calmly and effectively.
- Customer-centric approach with a passion for delivering outstanding service.
- Valid driver's license preferred.
Preferred Qualifications
- Bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field.
- Additional language proficiency (e.g., Swahili, French, or local Mozambican languages).
- Experience with sustainable tourism practices and community-based tourism initiatives.
- Familiarity with international travel regulations and visa requirements.
- Certification in first aid or emergency response.
Perks & Benefits
- Competitive monthly salary and performance-based bonuses.
- Opportunity to work in a dynamic and growing sector with significant local impact.
- Professional development and training opportunities.
- Exposure to diverse cultures and international clientele.
- Paid time off and public holidays.
- Employee discounts on company tours and travel packages.
- A supportive and collaborative team environment.
How to Apply
If you are excited by the prospect of shaping unforgettable travel experiences and contributing to the vibrant tourism industry in Palma, we encourage you to apply! Please click on the application link below to submit your detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
