About Company
Concorde Travel & Tours (Mauritius) Ltd is a leading travel agency deeply rooted in the vibrant Mauritian landscape, dedicated to crafting unforgettable journeys for discerning travelers. With decades of experience, we pride ourselves on our personalized service, extensive global network, and in-depth local expertise. We offer a comprehensive suite of travel services, ranging from bespoke luxury holidays, corporate travel management, and group tours to intricate flight and accommodation bookings. Our mission is to transform travel dreams into seamless realities, ensuring every client experiences the highest standards of comfort, convenience, and discovery. At Concorde Travel, we believe that travel enriches lives, and we are passionate about curating experiences that create lasting memories. Join our team and become a part of a company that values professionalism, innovation, and a genuine love for exploration.
Job Description
We are seeking a highly motivated and experienced Travel Consultant to join our dynamic team in Cassis, Port Louis. As a Travel Consultant, you will be the cornerstone of our client’s journey, responsible for designing, selling, and coordinating exceptional travel experiences. This role demands a proactive individual with an innate passion for travel, a comprehensive understanding of global destinations, and a keen eye for detail. You will engage directly with clients, both in-person and remotely, to understand their travel aspirations, preferences, and budget. Your expertise will be vital in advising on suitable destinations, recommending accommodation options, suggesting tour packages, and providing detailed information on visas, travel insurance, and health requirements. You will be tasked with efficiently managing bookings for flights, hotels, car rentals, cruises, and other travel-related services using various global distribution systems (GDS) and online platforms. Beyond booking, you will be instrumental in building rapport, handling inquiries, resolving potential issues, and ensuring a smooth, enjoyable experience from the initial consultation to post-travel follow-up. Success in this role hinges on your ability to not only meet but exceed sales targets while upholding Concorde Travel’s reputation for outstanding customer service. This is an exciting opportunity for a professional who thrives in a fast-paced environment and is dedicated to making every trip an extraordinary adventure.
Key Responsibilities
- Consult clients to understand their travel needs, preferences, and budget to recommend suitable travel packages and destinations.
- Book flights, accommodations, car rentals, cruises, tours, and other travel components using GDS (e.g., Amadeus, Sabre) and online booking platforms.
- Provide expert advice on travel itineraries, travel insurance, visa requirements, health regulations, and local customs.
- Prepare and present detailed travel proposals, quotes, and itineraries to clients.
- Process bookings, issue tickets, vouchers, and other travel documents accurately and efficiently.
- Handle client inquiries, resolve complaints, and address any travel-related issues promptly and professionally.
- Maintain up-to-date knowledge of travel industry trends, destination information, and supplier promotions.
- Achieve and exceed individual and team sales targets.
- Manage client accounts, ensuring accurate record-keeping and follow-up.
- Collaborate with internal teams and external suppliers to ensure seamless service delivery.
Required Skills
- Minimum 2 years of proven experience as a Travel Consultant or similar role.
- Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
- Excellent knowledge of international and local travel destinations, hotels, and airline routes.
- Strong sales and customer service skills with a client-centric approach.
- Exceptional communication, negotiation, and interpersonal abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of accuracy and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Fluent in English and French, both written and spoken.
Preferred Qualifications
- Diploma or Bachelor's degree in Tourism, Hospitality Management, or a related field.
- IATA certification or equivalent travel industry accreditation.
- Experience with CRM software for client management.
- Knowledge of an additional language (e.g., German, Mandarin, Hindi) would be an advantage.
- Personal travel experience to a wide range of destinations.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Opportunities for professional development and continuous training.
- Exclusive travel discounts and familiarization trips.
- Comprehensive health and wellness benefits package.
- Vibrant and supportive work environment.
- Paid annual leave and public holidays.
- Team-building activities and company events.
How to Apply
Interested candidates are invited to click on the application link below to submit their CV and a cover letter detailing their relevant experience and why they are the ideal candidate for this role. We look forward to reviewing your application and exploring how you can contribute to our team at Concorde Travel & Tours.