About Company
Destination Africa Tours is a premier travel agency specializing in crafting unforgettable journeys across the African continent. With a deep passion for exploration and a commitment to exceptional service, we curate personalized itineraries that connect travelers with the rich cultures, breathtaking landscapes, and incredible wildlife of Africa. From thrilling safaris in the Serengeti to serene beach getaways in Zanzibar, and vibrant city tours, we handle every detail with meticulous care. Our team of experienced travel consultants is dedicated to providing expert advice and seamless planning, ensuring that every client experiences the adventure of a lifetime. We are committed to sustainable tourism and supporting local communities, making every trip a journey with purpose. Join our innovative and globally-minded team, even if you are working remotely from Chegutu, and help us continue to bring the magic of Africa to life for our clients.
Job Description
Are you a highly organized, detail-oriented individual with a passion for travel and excellent communication skills? Destination Africa Tours is seeking a motivated Virtual Travel Planning Support specialist to join our dynamic remote team. This is an exciting opportunity for someone based in Chegutu, Mashonaland West Province, to contribute to a leading African travel company from the comfort of their home office. In this crucial role, you will provide comprehensive administrative and planning support to our team of expert travel consultants, ensuring smooth operations and exceptional client experiences. You will be instrumental in researching destinations, coordinating logistics, managing bookings, and assisting clients with their inquiries. This position requires a proactive problem-solver with a strong ability to multitask and thrive in a fast-paced virtual environment. You will be a key player in turning our clients’ travel dreams into reality, supporting everything from initial itinerary development to post-travel follow-ups. We value initiative, a positive attitude, and a genuine enthusiasm for creating memorable travel experiences. If you’re looking to leverage your organizational prowess and love for travel in a flexible, remote setting, we encourage you to apply and become a vital part of our mission to deliver unparalleled African adventures.
Key Responsibilities
- Assist travel consultants with researching destinations, activities, and accommodation options.
- Prepare detailed itinerary proposals, including flights, hotels, transfers, and excursions.
- Manage and organize bookings for flights, hotels, car rentals, and tour packages.
- Communicate effectively with clients to confirm details, answer questions, and address any concerns.
- Process payments, manage invoices, and maintain accurate client records in our CRM system.
- Provide administrative support, including data entry, email management, and document preparation.
- Monitor travel alerts and advisories, informing consultants and clients of any potential disruptions.
- Coordinate with local ground operators and suppliers to ensure seamless service delivery.
- Assist with post-travel follow-ups, gathering feedback and ensuring client satisfaction.
- Stay updated on industry trends, new destinations, and travel technologies.
Required Skills
- Minimum of 2 years of experience in administrative support, customer service, or the travel industry.
- Exceptional organizational and time management skills with keen attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and strong computer literacy.
- Excellent written and verbal communication skills in English.
- Proven ability to work independently and collaboratively in a remote team setting.
- Strong problem-solving abilities and a proactive approach to task management.
- Reliable internet connection and a dedicated home office setup.
Preferred Qualifications
- Diploma or degree in Tourism, Hospitality, Business Administration, or a related field.
- Experience with travel booking software (e.g., Amadeus, Sabre, Galileo) or CRM systems.
- Familiarity with African destinations and cultural nuances.
- Ability to communicate in additional local or international languages.
- Previous experience as a virtual assistant or remote support specialist.
Perks & Benefits
- Flexible remote work environment, allowing for work-life balance.
- Opportunity to be part of a passionate team dedicated to African travel.
- Continuous professional development and training opportunities.
- Employee discounts on personal travel packages.
- Supportive company culture that values innovation and collaboration.
How to Apply
To embark on this exciting journey with Destination Africa Tours, please click on the application link below. We encourage you to submit your detailed CV and a cover letter outlining your experience and why you are the ideal candidate for this virtual travel planning support role. We look forward to reviewing your application!