About Company
Trident Hotel Jamaica, part of the exclusive Geejam Collection, stands as a beacon of luxury and refined elegance on the pristine coastline of Port Antonio. Renowned for its breathtaking ocean views, private villas, and unparalleled service, Trident Hotel offers a truly unique and immersive experience. We are committed to culinary excellence, presenting a fusion of local Jamaican flavours and international gourmet cuisine, all delivered with genuine warmth and sophistication. Joining our team means becoming part of a legacy of hospitality where every detail is crafted to perfection.
Job Description
Are you passionate about delivering exceptional dining experiences in one of Jamaica’s most stunning locations? Trident Hotel Jamaica, a jewel within the esteemed Geejam Collection, invites a dedicated and enthusiastic Waiter to join our world-class restaurant service team. Nestled on the breathtaking coast of Port Antonio, our hotel is renowned for its luxurious accommodations, exquisite culinary offerings, and unparalleled guest service. As a Waiter, you will be the face of our dining experience, creating memorable moments for our discerning guests from around the globe. This isn’t just a job; it’s an opportunity to immerse yourself in a vibrant culture of hospitality, learn from seasoned professionals, and contribute to an atmosphere where every detail matters.
In this pivotal role, you will be responsible for providing attentive, personalized, and efficient service to all our restaurant patrons. From the moment guests are seated, you will warmly welcome them, present menus with an engaging description of daily specials, and offer expert recommendations tailored to their preferences. A deep understanding of our food and beverage offerings, including ingredients, preparation methods, and wine pairings, will be essential to elevate the dining experience. You will accurately take orders, relay them to the kitchen, and ensure timely and correct delivery of dishes and drinks. Maintaining a clean and organized dining area, preparing tables for service, and efficiently clearing them after guests depart are also key aspects of the role.
We are seeking an individual who not only possesses impeccable service skills but also radiates a genuine warmth, a proactive attitude, and an unwavering commitment to excellence. Your ability to anticipate guest needs, gracefully handle special requests or concerns, and maintain composure under pressure will be paramount. Collaboration is vital in our environment; you will work seamlessly with our kitchen and bar staff, as well as other front-of-house team members, to ensure a smooth and harmonious operation. Join us and become part of a team that prides itself on creating unforgettable journeys for our guests, all while working in an idyllic Caribbean paradise. This role offers not just employment, but a chance to grow within a prestigious hospitality group, contributing to our reputation for excellence and experiencing the rich tapestry of Jamaican culture.
Key Responsibilities
- Warmly greet and seat guests, presenting menus and explaining daily specials.
- Accurately take food and beverage orders, utilizing POS systems as required.
- Deliver food and beverages to guests promptly and courteously.
- Monitor guest satisfaction and attend to any additional needs or requests.
- Clear tables, reset dining areas, and maintain cleanliness throughout service.
- Process guest payments efficiently and accurately.
- Collaborate effectively with kitchen, bar, and other front-of-house staff.
- Adhere to all health, safety, and hygiene standards.
- Maintain a thorough knowledge of menu items, ingredients, and wine pairings.
Required Skills
- Excellent customer service and interpersonal skills.
- Strong verbal communication abilities.
- Ability to work efficiently in a fast-paced environment.
- Basic mathematical skills for order taking and bill processing.
- Positive attitude and professional demeanor.
- Physical stamina to stand, walk, and carry trays for extended periods.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience in a fine dining or luxury hotel setting.
- Knowledge of Point of Sale (POS) systems.
- Secondary language proficiency (e.g., Spanish, French).
- Certification in food safety or hospitality service.
Perks & Benefits
- Competitive salary and service charge opportunities.
- Complimentary staff meals during shifts.
- On-the-job training and professional development opportunities.
- Uniform provided and laundered.
- Opportunity to work in a stunning beachfront location.
- Positive and supportive team environment.
- Potential for career advancement within the Geejam Collection.
How to Apply
To apply for this exciting opportunity, please submit your updated CV and a compelling cover letter detailing your relevant experience and why you are the ideal candidate for the Waiter Restaurant Service position at Trident Hotel Jamaica. Please ensure your application highlights your passion for hospitality and customer service. We encourage applicants to click on the link below to apply for the job.