About Company
Pearson is the world’s leading learning company, with a mission to help people make progress in their lives through learning. For over 150 years, we’ve been committed to producing high-quality content and resources that empower learners and educators worldwide. From textbooks and digital learning platforms to professional certifications and educational assessment tools, our diverse portfolio supports millions of individuals across various stages of their educational journey. We believe in the power of education to transform lives and societies, fostering a culture of innovation, collaboration, and continuous improvement. Our global team is dedicated to creating accessible, engaging, and effective learning experiences that prepare learners for success in a rapidly changing world. Join us in shaping the future of education.
Job Description
Are you passionate about guiding learners through their educational journey from the comfort of your home? Pearson PLC is seeking a dedicated and empathetic Work from Home Online Learning Advisor to join our dynamic team, supporting our diverse range of online learning programs. In this pivotal remote role, you will be the first point of contact for prospective and current students, providing comprehensive advice, guidance, and support on our online courses, qualifications, and learning pathways. You will play a crucial role in empowering individuals to achieve their academic and professional goals by offering insights into course content, prerequisites, enrolment processes, and technical requirements. This is more than just an advisory role; it’s an opportunity to make a tangible difference in people’s lives by connecting them with the right educational resources and fostering a positive learning experience from the outset. We are looking for an individual who is highly organised, possesses excellent communication skills, and has a genuine desire to help others succeed in an online learning environment. If you thrive in a remote setting, are tech-savvy, and are committed to educational excellence, we encourage you to apply and contribute to our mission of helping people make progress through learning.
Key Responsibilities
- Serve as the primary point of contact for prospective and current online learners, addressing inquiries via phone, email, and live chat.
- Provide detailed information about Pearson's online courses, programs, entry requirements, and learning outcomes.
- Guide learners through the application and enrolment process, ensuring a smooth and supportive transition into their chosen program.
- Offer personalised advice on suitable learning pathways based on individual career aspirations and academic backgrounds.
- Support learners with technical queries related to online learning platforms and resources, escalating complex issues when necessary.
- Maintain accurate records of all learner interactions and progress using our CRM system.
- Collaborate with academic advisors and program managers to ensure up-to-date knowledge of course offerings and policy changes.
- Gather feedback from learners to identify areas for improvement in online learning support and resources.
- Participate in virtual team meetings and training sessions to enhance knowledge and skills.
- Contribute to the development of FAQs, guides, and other resources for online learners.
Required Skills
- Minimum of 2 years of experience in an advisory, customer service, or student support role, preferably within an educational setting.
- Demonstrable experience working effectively in a remote or 'work from home' environment.
- Excellent verbal and written communication skills in English, with the ability to convey complex information clearly and empathetically.
- Strong interpersonal skills with a patient and professional demeanor.
- Proficiency in using CRM software and online communication tools (e.g., Microsoft Teams, Zoom).
- High level of organisational skills and attention to detail, with the ability to manage multiple priorities.
- Self-motivated and able to work independently with minimal supervision.
- Reliable high-speed internet connection and a dedicated home office setup conducive to remote work.
- A genuine passion for education and helping individuals achieve their learning goals.
Preferred Qualifications
- Bachelor's degree in Education, Counselling, Communications, or a related field.
- Experience with Pearson's specific learning platforms or similar educational technology.
- Familiarity with various online learning methodologies and best practices.
- Knowledge of the UK education system and different qualification frameworks.
- Fluency in additional languages.
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Access to Pearson's extensive online learning resources and professional development opportunities.
- Pension scheme with company contributions.
- Employee assistance program for personal and professional support.
- Remote work setup support and IT assistance.
- Opportunities for career growth and advancement within a global education leader.
- Dynamic and supportive remote team culture.
How to Apply
If you are ready to make a significant impact on learners’ lives from your home office, we encourage you to apply! Please submit your CV and a compelling cover letter outlining your suitability for this Work from Home Online Learning Advisor role by clicking on the application link below. Your cover letter should highlight your experience in online advisory roles and your passion for education. We look forward to reviewing your application.