About Company
Tesco is a multinational retail giant operating across several countries, and Tesco Technology is at the heart of our mission to serve customers a little better every day. We are a driving force behind innovative digital solutions that enhance the shopping experience for millions globally. From our award-winning grocery app to complex supply chain systems and advanced data analytics platforms, we’re building the future of retail. Our team is comprised of passionate engineers, product managers, designers, and specialists who thrive on solving challenging problems with cutting-edge technology. We foster a culture of collaboration, continuous learning, and customer-centricity, empowering our colleagues to make a tangible impact. Join Tesco Technology and contribute to a brand that touches lives daily, all while enjoying the flexibility of a remote-first approach to work.
Job Description
Are you passionate about understanding user behavior and transforming insights into exceptional digital experiences? Do you thrive in a remote-first environment where your contributions directly impact millions of customers? Tesco Technology is seeking a highly motivated and skilled Work from Home Product Experience Specialist to join our innovative team, dedicated to enhancing the usability, satisfaction, and overall journey across our vast array of digital products and services.
In this pivotal role, you will be the voice of the customer, deeply embedded within our product development lifecycle. You’ll work collaboratively with Product Managers, UX Designers, Engineers, and Data Scientists to identify opportunities, validate hypotheses, and champion a user-centered approach. Your mission will be to uncover unmet needs, pinpoint friction points, and advocate for solutions that make shopping simpler, more intuitive, and more enjoyable for every Tesco customer. From our award-winning grocery app to our online services and internal tools, your expertise will shape the digital touchpoints that define our brand’s interaction with the world.
This isn’t just about making things look good; it’s about understanding the ‘why’ behind every interaction. You will conduct comprehensive user research, including interviews, surveys, usability testing, and A/B experiments, translating complex data into actionable insights. You’ll develop empathy maps, customer journey maps, and personas that inform strategic product decisions. We are looking for someone who can not only gather data but also synthesize it into compelling narratives that influence product strategy and design. You will champion best practices in user experience throughout the product lifecycle, from ideation and discovery through to launch and post-launch optimization. Your work will directly contribute to measurable improvements in customer satisfaction, engagement, and conversion rates across our digital ecosystem.
If you’re a curious problem-solver with a knack for translating user needs into compelling product features, and you’re eager to make a tangible difference in a dynamic, fast-paced retail technology environment, then we want to hear from you. This remote opportunity offers the flexibility to work from your home in Harrow, London, while being an integral part of a globally recognized brand that touches millions of lives daily. Join us in building the future of retail where every customer interaction is seamless and delightful.
Key Responsibilities
- Conduct comprehensive user research using various methodologies (interviews, surveys, usability testing, focus groups) to understand user needs, behaviours, and pain points.
- Analyze qualitative and quantitative data to uncover actionable insights that drive product improvements and inform strategic decisions.
- Collaborate closely with Product Managers, UX Designers, Engineers, and Data Scientists to define problem statements, generate solutions, and validate hypotheses.
- Develop and maintain customer journey maps, user personas, and empathy maps to foster a shared understanding of our users across teams.
- Design and execute A/B tests and other experiments to validate design choices and measure the impact of new features on user experience metrics.
- Advocate for a user-centered design approach throughout the product development lifecycle, ensuring customer needs are at the forefront of every decision.
- Monitor and report on key user experience metrics, identifying trends and opportunities for continuous improvement.
- Present research findings and recommendations to stakeholders at various levels, influencing product roadmap and strategy.
Required Skills
- 3+ years of proven experience in UX research, product design, customer experience, or a related field focusing on digital products.
- Proficiency with UX research tools and methodologies (e.g., UserTesting, Qualtrics, Hotjar, Figma for prototyping and testing).
- Strong analytical and problem-solving skills with the ability to translate complex data into clear, actionable insights.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate research findings effectively.
- Familiarity with agile development methodologies and working within cross-functional product teams.
- Ability to work independently and manage multiple projects effectively in a remote-first work environment.
- Solid understanding of digital product lifecycles and user-centred design principles.
Preferred Qualifications
- Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Design, or a related field.
- Experience working with large-scale e-commerce platforms or consumer-facing applications.
- Proficiency with analytics tools such as Google Analytics, Adobe Analytics, or similar.
- A strong portfolio demonstrating your experience with user research, insight generation, and impact on product development.
Perks & Benefits
- Competitive salary and annual performance-related bonus scheme.
- Generous company pension scheme.
- Life assurance and private medical insurance.
- Colleague Clubcard (including a 10% discount on most Tesco purchases).
- Flexible working arrangements and support for a comfortable home office setup.
- Access to extensive learning and development resources.
- Employee assistance program and wellbeing support.
- 24 days of holiday (plus bank holidays), increasing with service.
How to Apply
Ready to make a difference? If you are a passionate Product Experience Specialist looking for an exciting remote opportunity within a leading retail technology company, we encourage you to apply. Please click on the application link below to submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!