About Company
Are you passionate about health, wellness, and creating welcoming environments? Career.zycto is a dynamic and forward-thinking fitness and wellness provider, dedicated to fostering vibrant communities and empowering individuals on their journey to better health. We believe in exceptional service, innovative facilities, and a supportive team culture. For a Gym Receptionist, this means joining a team where your smile and organisational skills are central to our member experience, directly contributing to our welcoming atmosphere. If you thrive in an active setting and love connecting with people, Career.zycto offers the perfect environment to grow your career and make a real impact every day.
Job Description
Join Career.zycto as our new Gym Receptionist in Llandaff, Cardiff, and become the friendly face and organisational heart of our vibrant fitness community! We are actively seeking an enthusiastic and proactive individual to be the first point of contact for our members and visitors, ensuring they receive a warm welcome and exceptional service from the moment they step through our doors. This isn’t just a desk job; it’s an opportunity to play a pivotal role in creating a positive and motivating atmosphere for everyone who engages with our gym.
As a Gym Receptionist, you will be instrumental in managing the day-to-day operations of our reception area, handling inquiries, processing memberships, scheduling classes, and ensuring the smooth flow of information. You’ll be the go-to person for our members, providing information about our facilities, services, and class schedules with a helpful and knowledgeable approach. We’re looking for someone who loves to interact with people, possesses excellent communication skills, and has a genuine passion for fitness and well-being. Your ability to multitask efficiently, maintain a professional demeanour, and handle various administrative duties will be key to your success in this role. If you are a proactive problem-solver with a keen eye for detail and a commitment to delivering outstanding customer experiences, Career.zycto offers a supportive and energetic environment where you can truly thrive. This is an exciting chance to join a growing team and contribute to a workplace that values health, happiness, and community engagement. If you’re ready to bring your energy and professionalism to a role where every day brings new interactions and opportunities to make a difference, we want to hear from you today!
Key Responsibilities
- Warmly greet and welcome all members and visitors, ensuring a positive first impression.
- Manage member check-ins, process new memberships, renewals, and cancellations efficiently.
- Handle all incoming calls, emails, and in-person inquiries, providing accurate information about services, classes, and facilities.
- Assist members with class bookings, personal training appointments, and facility usage.
- Process payments for memberships, retail items, and other services using our POS system.
- Maintain the cleanliness and tidiness of the reception area, ensuring it is always presentable.
- Monitor gym access and ensure only authorised individuals enter the facility.
- Assist with basic administrative tasks, including data entry, filing, and inventory checks for reception supplies.
- Address member concerns and resolve issues promptly and professionally, escalating when necessary.
- Promote gym programs, special events, and retail products to members.
- Uphold health and safety standards and emergency procedures.
- Collaborate with other team members to ensure a seamless member experience.
Required Skills
- Proven experience in a customer service or front-desk role (minimum 6 months).
- Excellent verbal and written communication skills.
- Strong organisational abilities and attention to detail.
- Proficiency in basic computer skills and office software (e.g., Microsoft Office Suite).
- Ability to multitask and work effectively in a fast-paced environment.
- A friendly, approachable, and professional demeanour.
- Reliable and punctual with a strong work ethic.
- Ability to handle cash and payment transactions accurately.
- A genuine passion for health, fitness, and well-being.
Preferred Qualifications
- Previous experience working in a gym, leisure centre, or similar fitness environment.
- Familiarity with gym management software (e.g., Mindbody, Xplor Recreation).
- First Aid and CPR certification (or willingness to obtain).
- Experience in sales or promoting services.
Perks & Benefits
- Competitive salary and opportunities for professional development.
- Complimentary gym membership for you and a significant discount for a family member.
- Employee discount on retail products and services.
- A supportive and vibrant team environment.
- Regular social events and team-building activities.
- Opportunity to make a tangible impact on member experience and well-being.
- Pension scheme contributions.
- Access to ongoing training and development programs.
How to Apply
If you are a motivated individual with a passion for customer service and fitness, we encourage you to apply today! Please click on the application link below to submit your CV and a brief cover letter outlining your relevant experience and why you would be a great fit for Career.zycto. We look forward to hearing from you!
