About Company
Are you eager to launch your career in hospitality? Career.zycto partners with Abuja’s most esteemed hotel establishments, connecting passionate individuals with rewarding roles. We believe that the front desk is the heartbeat of any hotel, where first impressions are made and guest satisfaction begins. For a Hotel Front Desk Assistant, Career.zycto offers unparalleled opportunities to join vibrant teams, develop essential customer service skills, and grow within a dynamic industry. We prioritize placing you in environments that value professionalism, teamwork, and genuine guest care, ensuring your journey in hospitality is both fulfilling and successful.
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Job Description
Career.zycto is actively recruiting a dedicated and charismatic Hotel Front Desk Assistant for one of our prestigious partner hotels in Abuja’s vibrant Asokoro district. This crucial full-time role places you at the heart of the guest experience, serving as the welcoming face of the establishment. You will orchestrate seamless guest arrivals and departures, manage reservations, and be the primary source of information on hotel amenities and local attractions. We seek an individual with a natural flair for hospitality, combining exceptional communication skills with an unwavering commitment to guest satisfaction. Your day will involve processing payments, handling inquiries, and resolving concerns with professionalism and empathy. This is an ideal position for an organized, proactive, and friendly professional eager to contribute to a first-class service environment and grow their career within Abuja’s thriving hospitality sector.
Key Responsibilities
- Warmly greet guests upon arrival and efficiently manage check-ins and check-outs.
- Handle all aspects of reservations, including new bookings, modifications, and cancellations.
- Answer incoming phone calls, emails, and in-person inquiries with professionalism and courtesy.
- Provide accurate and detailed information regarding hotel services, facilities, and local attractions.
- Address and resolve guest complaints or issues promptly and effectively, ensuring satisfaction.
- Process various forms of payment and maintain precise cash handling and balancing procedures.
- Perform general administrative tasks such as filing, data entry, and assisting with report generation.
- Collaborate effectively with other hotel departments (e.g., housekeeping, concierge) to ensure a seamless guest experience.
- Maintain a clean, organized, and inviting front desk and lobby area.
- Adhere strictly to all hotel policies, procedures, and safety and security protocols.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with a friendly and welcoming demeanor.
- Proven ability to multitask and manage time effectively in a fast-paced environment.
- Customer service-oriented mindset with a proactive approach to guest satisfaction.
- Proficiency in basic computer applications (MS Office, email, internet browsing).
- Flexibility to work various shifts, including evenings, weekends, and public holidays.
- Minimum of a high school diploma or equivalent.
Preferred Qualifications
- Previous experience (at least 1 year) in a hotel front desk or a similar customer service role.
- Familiarity with Property Management Systems (PMS) such as Opera, Fidelio, or similar software.
- Knowledge of an additional language (e.g., French, Hausa, Yoruba, Igbo) is an advantage.
- A diploma or degree in Hospitality Management or a related field.
- Strong problem-solving abilities and a keen attention to detail.
Perks & Benefits
- Competitive monthly salary with potential for performance bonuses.
- Significant opportunities for career advancement and professional development.
- Comprehensive training and onboarding programs to ensure your success.
- Employee discounts on hotel services and amenities (where applicable through partner hotels).
- A supportive, dynamic, and collaborative work environment.
- Meal allowances during shifts and other employee welfare programs.
How to Apply
Interested candidates are invited to click on the application link below. Please ensure your resume highlights relevant experience and customer service skills. We look forward to reviewing your application!
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