About Company
ZanBus is a premier transport service provider dedicated to offering seamless and reliable travel experiences across the beautiful island of Zanzibar. We specialize in providing comfortable and efficient transfers for both tourists exploring the island’s wonders and locals navigating their daily lives, connecting key destinations like Michamvi, Stone Town, and Nungwi. Our unwavering commitment to punctuality, exceptional customer satisfaction, and deep understanding of local routes and culture sets us apart in the competitive tourism and transportation sector. At ZanBus, we firmly believe in empowering our team members, fostering a supportive and inclusive environment where individuals are encouraged to learn, grow, and contribute meaningfully to the vibrant local economy and the visitor experience in Zanzibar. Join us and become part of a team that keeps Zanzibar moving.
Job Description
Are you a proactive, friendly, and highly motivated individual eager to kickstart your career in the dynamic and essential world of transportation and tourism? ZanBus is actively seeking an enthusiastic Entry Level Bus Station Assistant to join our dedicated team in the scenic Michamvi, Zanzibar South & Central area. This is an unparalleled opportunity for someone eager to learn the foundational ropes of bus station operations, master the art of customer service, and gain valuable experience in logistical coordination within a bustling and rewarding travel environment. No prior experience is strictly necessary – we are primarily looking for candidates with a positive attitude, a strong, reliable work ethic, and a genuine desire to provide excellent service to our diverse clientele.
As a Bus Station Assistant, you will often be the first and last point of contact for our passengers, serving as the welcoming and helpful face of ZanBus. Your daily tasks will involve assisting passengers with a variety of inquiries, politely directing them to the correct vehicles, and ensuring a smooth and organized flow of daily operations at our Michamvi hub. You will gain invaluable hands-on experience in various critical aspects of ground transport, ranging from understanding and managing bus schedules to assisting passengers with their luggage and actively contributing to maintaining a clean, safe, and organized station environment. This role is perfectly suited for someone who genuinely enjoys interacting with people from diverse cultural backgrounds, possesses a keen eye for detail, and thrives in a fast-paced, multi-tasking setting. You will work in close collaboration with our professional bus drivers, efficient dispatchers, and supportive management team to ensure our services run with utmost efficiency and that all our customers enjoy a pleasant and memorable journey. If you are ready to embark on a fulfilling career path with extensive opportunities for personal and professional growth and development, we wholeheartedly encourage you to apply and become a vital and cherished part of our Michamvi team!
Key Responsibilities
- Warmly greet and assist passengers with a friendly and welcoming demeanor upon their arrival and departure at the station.
- Provide accurate and up-to-date information regarding bus schedules, routes, fares, and travel procedures to passengers.
- Help passengers with luggage loading and unloading as needed, ensuring careful and safe handling of all belongings.
- Effectively direct passengers to the correct bus or designated waiting area, maintaining order and ensuring efficient boarding processes.
- Assist with basic ticket verification or passenger manifest checks to ensure correct passenger allocation.
- Communicate clearly and effectively with bus drivers and dispatchers regarding passenger counts, special requests, and departure times.
- Actively maintain the cleanliness, tidiness, and overall organization of the bus station premises and waiting areas.
- Handle passenger inquiries, address minor concerns, and process feedback with professionalism, escalating complex issues to management when necessary.
- Support minor administrative tasks such as maintaining simple operational logs or basic records.
- Adhere strictly to all established safety protocols and company policies to ensure a secure and safe environment for both passengers and staff.
Required Skills
- Excellent verbal communication skills in both English and Swahili.
- Strong interpersonal and customer service abilities with a patient and helpful approach.
- Ability to work effectively and remain calm in a fast-paced and dynamic environment.
- Demonstrably reliable, punctual, and highly responsible work ethic.
- Basic literacy and numeracy skills for administrative tasks and information sharing.
- Physical ability to stand for extended periods and assist with light lifting (e.g., passenger luggage).
Preferred Qualifications
- High school diploma or an equivalent educational qualification.
- Familiarity with Michamvi and the surrounding areas of Zanzibar, including local landmarks and routes.
- Previous experience in any customer-facing role (e.g., retail, hospitality) is a valuable asset, though not strictly required.
- A genuine enthusiasm for learning new skills and a proactive, problem-solving attitude.
Perks & Benefits
- Competitive entry-level salary commensurate with local standards.
- Comprehensive on-the-job training and continuous mentorship to support your development.
- Significant opportunity for career advancement and growth within a rapidly expanding company.
- A friendly, collaborative, and highly supportive team environment.
- Valuable exposure to and experience within the vibrant tourism industry of Zanzibar.
- The satisfaction of contributing directly to essential local community transport services.
How to Apply
Interested candidates are kindly encouraged to submit their detailed CV and a brief cover letter outlining their genuine interest in this Bus Station Assistant role. Please click on the application link below to apply for the job.