About Company
Are you driven by building strong client relationships and fostering growth? At Career.zycto, we empower our team members to make a tangible impact, connecting top talent with leading organizations. We believe in collaborative success, offering a dynamic hybrid environment where your strategic insights as a Client Account Manager will directly influence client satisfaction and business expansion. Join a forward-thinking firm that values innovation and personal development, providing the perfect platform for you to excel in managing key accounts and contributing to our collective achievements. We’re committed to nurturing careers and delivering exceptional service in Modesto.
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Job Description
Career.zycto is seeking a highly motivated and results-oriented Client Account Manager to join our thriving team in a hybrid work model based out of Northgate, Modesto. As a pivotal member of our client services department, you will be the primary point of contact for a portfolio of our most valued clients, ensuring their needs are met with unparalleled professionalism and strategic foresight. This role is far more than just managing accounts; it’s about cultivating deep, lasting partnerships, understanding client business objectives, and proactively identifying opportunities to deliver value through our comprehensive suite of professional services. You will be instrumental in driving client retention, satisfaction, and growth, acting as a trusted advisor who can anticipate challenges and propose innovative solutions. Success in this position hinges on your ability to not only react to client requests but to proactively engage, educate, and guide them through our services, ultimately becoming an indispensable partner in their success.
We’re looking for someone who thrives in a fast-paced environment, possesses exceptional communication skills, and has a proven track record of nurturing client relationships. You will collaborate closely with internal teams, including recruitment specialists, marketing, and operations, to ensure seamless service delivery and project execution. Your day-to-day will involve strategic account planning, performance reviews, proposal development, and active engagement with clients to understand evolving market demands and their talent acquisition strategies. You’ll analyze client performance data, identify trends, and present actionable insights to both clients and internal stakeholders to optimize outcomes and identify cross-selling opportunities. This role demands a keen eye for detail, strong analytical capabilities, and the ability to articulate complex service offerings clearly and concisely.
This hybrid position offers the best of both worlds: the flexibility of remote work balanced with the collaborative energy of in-office team engagement, fostering a strong company culture and direct mentorship opportunities. We believe in empowering our team members with the tools and autonomy to succeed, while also providing the support structure needed for continuous professional development. You’ll have access to cutting-edge CRM tools, industry insights, and a supportive leadership team dedicated to your growth. If you are passionate about helping businesses succeed, building impactful relationships, and are eager to contribute to a company that values innovation and client excellence, Career.zycto provides the ideal platform for your expertise to flourish. Join us and play a crucial role in shaping the future of talent solutions for businesses across the region.
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Key Responsibilities
- Manage and grow a portfolio of key client accounts, serving as the primary point of contact.
- Develop and maintain strong, long-lasting client relationships, fostering trust and loyalty.
- Understand client needs and objectives to strategically position Career.zycto's services for optimal value.
- Conduct regular client meetings and performance reviews to ensure satisfaction and identify growth opportunities.
- Collaborate with internal teams (recruitment, marketing, operations) to ensure seamless service delivery.
- Prepare and present proposals, reports, and strategic recommendations to clients.
- Monitor market trends and competitor activities to inform client strategies and service improvements.
- Negotiate contracts and renewals, ensuring mutually beneficial terms.
- Identify and pursue upselling and cross-selling opportunities within existing accounts.
- Handle client inquiries and resolve issues promptly and effectively, maintaining a high level of service.
Required Skills
- 3+ years of experience in account management, client success, or a related client-facing role.
- Proven ability to build and maintain strong client relationships.
- Excellent verbal and written communication, presentation, and negotiation skills.
- Strong analytical and problem-solving abilities.
- Demonstrated ability to meet and exceed client retention and growth targets.
- Proficiency in CRM software (e.g., Salesforce, HubSpot).
- Ability to work independently and collaboratively in a hybrid work environment.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Experience in the professional services or talent acquisition industry.
- Familiarity with the Modesto-area business landscape.
- Project management skills with the ability to manage multiple priorities effectively.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) retirement plan with company matching.
- Flexible hybrid work schedule.
- Professional development and training opportunities.
- Collaborative and supportive team environment.
- Opportunities for career advancement within a growing company.
How to Apply
Eager to make an impact with your client management expertise? We invite you to apply by clicking the link below. Please ensure your resume highlights your experience in building strong client relationships and achieving growth. We look forward to reviewing your application and exploring how your skills can contribute to Career.zycto’s success.
