About Company
Are you passionate about cloud technology and driven to help users succeed? Career.zycto is rapidly expanding our cloud services division, and we’re seeking a dedicated Cloud Support Associate to join our vibrant team in Edinburgh. We champion professional growth, offering unparalleled opportunities to deepen your expertise across leading cloud platforms. This is an an environment where innovation thrives, and your contributions directly impact our clients’ operational efficiency. We believe in empowering our associates with the tools and training necessary to excel, making us the ideal launchpad for your cloud career aspirations. Join us and shape the future of cloud support.
Job Description
Career.zycto is on the lookout for a talented and enthusiastic Cloud Support Associate to join our dynamic team in Corstorphine, Edinburgh. This is an exceptional opportunity for individuals passionate about cloud computing and dedicated to providing outstanding technical assistance. As a Cloud Support Associate, you will be at the forefront of our client interactions, responsible for resolving complex technical issues, guiding users through cloud platform functionalities, and ensuring optimal system performance. You will primarily support our clients across various cloud environments, including AWS, Azure, and Google Cloud Platform, addressing incidents related to infrastructure, networking, security, and application deployment.
Your day-to-day will involve hands-on troubleshooting, diagnosing problems, and implementing solutions for our diverse client base. This role demands a strong problem-solving mindset, excellent communication skills, and a proactive approach to learning new technologies. You will work closely with senior engineers and architects, gaining invaluable insights and contributing to the continuous improvement of our support processes and knowledge base. We pride ourselves on a collaborative culture where mentorship is key, and every team member is encouraged to contribute to our collective success.
This position isn’t just about fixing problems; it’s about building relationships and fostering trust with our clients. You’ll play a crucial role in maintaining high customer satisfaction, translating technical jargon into understandable terms, and providing clear, actionable advice. If you thrive in a fast-paced environment, are eager to expand your cloud expertise, and are committed to delivering top-tier support, then Career.zycto offers a challenging yet rewarding path for your career. We are invested in your professional development, providing access to certifications and training that will advance your capabilities in the ever-evolving cloud landscape. Join us and be a pivotal part of our mission to deliver seamless cloud experiences.
Key Responsibilities
- Provide first and second-line technical support for cloud-related issues across AWS, Azure, and GCP.
- Diagnose, troubleshoot, and resolve infrastructure, networking, security, and application deployment problems.
- Assist clients with configuration, deployment, and management of cloud services.
- Document technical issues, resolutions, and standard operating procedures in our knowledge base.
- Collaborate with senior engineers to escalate complex issues and contribute to root cause analysis.
- Monitor cloud environments and respond to alerts to ensure service availability and performance.
- Educate clients on best practices for cloud resource optimization and security.
- Participate in an on-call rotation as required.
- Maintain high levels of customer satisfaction through professional and timely communication.
Required Skills
- Minimum 1-2 years of experience in a technical support role, preferably with cloud exposure.
- Strong foundational understanding of cloud computing concepts (IaaS, PaaS, SaaS).
- Familiarity with at least one major cloud platform (AWS, Azure, or GCP).
- Proficiency in troubleshooting networking issues (DNS, TCP/IP, firewalls).
- Experience with Linux and/or Windows operating systems.
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Cloud certification (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals).
- Experience with scripting languages (Python, PowerShell, Bash).
- Knowledge of containerization technologies (Docker, Kubernetes).
- Familiarity with ITIL framework and service management tools.
- Previous experience in a customer-facing role.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and public holidays.
- Opportunities for professional development and cloud certification reimbursement.
- Pension scheme contribution.
- Modern office environment with collaborative workspaces.
- Regular team social events and activities.
- Complimentary snacks and beverages.
- Employee assistance program.
How to Apply
Ready to elevate your career in cloud support? We encourage all qualified candidates to click the application link below to submit your resume and cover letter. Please ensure your application highlights your relevant experience and passion for cloud technology. We look forward to reviewing your application!
